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Customer Service Representative
Job
Robert Half
Beloit, WI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring accurate order processing. The person in this role will serve as a dependable point of contact for incoming inquiries while delivering attentive service across phone-based interactions.
ON SITE ONLY
Responsibilities:
- Respond to incoming customer calls promptly and provide courteous, solution-focused assistance.
- Handle a high volume of call center interactions while maintaining a strong focus on accuracy and attention to detail.
- Enter customer orders accurately into internal systems and verify information for completeness.
- Assist callers with questions, requests, and service-related concerns to ensure a positive experience.
- Place outbound calls when needed to follow up on orders, clarify information, or provide updates.
- Document customer interactions clearly and maintain organized records of conversations and actions taken.
- Resolve routine issues independently and escalate more complex matters to the appropriate team when necessary.