Customer Specialist

About CCI Components Company Inc. (CCI) is an innovative leader in the supply of component parts and assemblies, along with light manufacturing, kitting, auto-bagging, custom packaging, and Just-In-Time shipping. Founded in 1934, the organization continues to grow and is a full-service, value-added manufacturing, sourcing, and distribution company. CCI has been proudly ISO certified since 2001. Summary of Role The Customer Specialist serves as the frontline liaison between Components Company and its customers. The Customer Specialist's primary role is to ensure customer satisfaction by addressing customer inquiries, resolving issues, and providing product or service information. This role coordinates all customer-related activities by receiving, entering and processing customer orders. The Customer Specialist has extensive and direct customer service responsibilities including creating and maintaining relationships with customers, suppliers, and internal departments. Key Responsibilities

• Respond promptly and professionally to customers' inquiries via phone, email or direct visits
• Resolves product or service issues by clarifying the customers' needs, determining the cause and offering appropriate solutions
• Monitors open sales order status to ensure on-time delivery, expediting and working with other staff to solve problems and ensure customers receive parts when desired
• Runs past due sales order report weekly, earnestly resolving any late orders
• Ensures prompt customer quote turnaround through constant communication with quoting team / estimators
• Communicates and executes all customer pricing decisions, including price increases
• Maintains records of customer interactions, transactions, comments, and complaints
• Collaborates with internal teams to escalate and resolve customers' issues.
• Closely collaborate with the Sales and Customer Support Manager with daily issues
• Provide feedback to improve customer experience and internal processes
• Communicate with quality and production departments to resolve customer issues
• Communicates with external manufacturers rep agencies
• Work within customer portals for orders and information
• Stay up to date on product knowledge, company capabilities, and company policies and system updates.
• Identify opportunities to streamline and automate sales processes, including forecasting, sales order entry, quoting, and other customer-specific requirements.
• Present a positive image of the company
• Other duties as assigned, position subject to change at any time

Qualifications Education:

• College degree preferred, HS diploma or equivalent necessary

Experience/Knowledge:

• Strong working knowledge and ability to organize and analyze blueprints, bills of material, material and process specifications, and customer quality documentation
• 5-7 years of related customer service experience required. Sourcing, sales, or buying experience helpful.
• Working knowledge of manufacturing systems in a job environment preferred
• Project management experience desired

Skills/Competencies:

• Strong communication skills and active listening skills
• Driven and dependable
• Problem-solving and conflict resolution abilities
• Strong writing and verbal communication skills
• Attention to detail and organizational skills
• Strong prioritization, time management
• Patience, empathy and a customer- first mind set
• Familiarity with CRM systems and customer portals
• Proficient technically in MS Office Suite--especially Excel;

ERP, MRP

experience strongly desired. Physical Demands

Schedule:

Monday-Thursday:

7 AM to 4

PM, Friday:

7 AM to 1 PM

• Comfortable working in a changing and busy environment
• Primarily works in an office, with some warehouse interactions with usual noise levels
• Requires sitting, occasionally stooping, standing, bending, walking, some lifting, etc.

Equal Employment Opportunity Components Company Inc. has a longstanding record of nondiscrimination in employment and opportunity. It is the policy of CCI to follow personnel procedures that will ensure equal opportunity for all people without regard to race, color, religion, creed, national origin, sex, age, ancestry, marital status, disability, veteran or draft status, or any other status protected by state or federal law.

Job Type:

Full-time Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) 3% Match Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Brookfield, WI 53045 (Required) Ability to

Relocate:

Brookfield, WI 53045: Relocate before starting work (Preferred)

Work Location:

In person