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Guest Service Representative
Job
Marriott Fairfield Inn & Suites Brookfield
Brookfield, WI (In Person)
Full-Time
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Job Description
```Job Summary``` We are seeking a highly motivated and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. ```Responsibilities```
- Greet guests with a warm and friendly welcome
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area ```Skills``` To succeed in this role, you should have the following skills:
- Bilingual proficiency in English and another language (preferred)
- Previous experience in a hotel or hospitality setting
- Familiarity with phone systems and office equipment
- Excellent customer service skills with the ability to handle difficult situations calmly
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Knowledge of front desk operations, including check-in/check-out procedures and night audit If you are looking for an exciting opportunity to work in the hospitality industry and provide exceptional service to our guests, we invite you to apply for the position of Guest Service Agent.