Weekend Customer Experience Specialist

Benefits:

Competitive salary Free uniforms Opportunity for advancement A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest". Compensation and Benefits Competitive pay Paid training No holiday shifts

The Position:

The Customer Experience Specialist, known as a \"Deck Ambassador\" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

Setting up and breaking down the pool deck area before and after each shift. Checking water chemistry and temperature prior to swim lessons. Welcoming students and parents/guardians to the pool deck area. Answering customers' questions about their account, their child's progress, or about the program. Assist swim instructors and managers when needed during swim lessons.

Minimum Qualifications:

Excellent interpersonal communication and organizational skills. Weekend availability- 8:00am- 1:00pm Saturday and Sunday Have a responsible and professional demeanor. Reliable and trustworthy

Preferred Qualifications:

1+ years of customer service experience. Lifeguarding/First Aid/CPR/AED Certification(s) a plus!

About Us:

\"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer". Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.