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Customer Service Representative
Job
Robert Half
Fort Atkinson, WI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping order information accurate. The person in this role will serve as a key point of contact for inquiries, provide timely assistance, and help ensure a positive service experience with every interaction.
ON SITE ONLY
Responsibilities:
- Respond to incoming customer calls with professionalism, empathy, and clear communication.
- Assist callers with questions, concerns, and service requests while providing accurate information and appropriate next steps.
- Enter and update order details carefully in the system to maintain complete and accurate records.
- Place outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.
- Document customer interactions thoroughly to support service continuity and reporting needs.
- Handle a steady volume of call center activity while meeting quality and responsiveness expectations.
- Work with internal teams to address customer needs, escalate complex issues, and support efficient resolution.