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Customer Service Rep
Job
QPS Employment Group
Germantown, WI (In Person)
$52,000 Salary, Full-Time
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Job Description
Job Description Position Title:
Customer Service Representative Wage:
$22.00- $28.
Shift:
1stHours:
8:00am- 4:30pm (Flexible Start Time) We're supporting a well-established, growth-oriented manufacturing organization in Germantown, WI serving OEM customers across multiple industries.
Customer Service Representative Responsibilities:
- Serve as the primary point of contact for assigned customers
- Process and manage orders across EDI, email, portals, phone, and other channels
- Handle expedites, order changes, and urgent "line-down" scenarios
- Coordinate with internal teams (materials, scheduling, logistics) to confirm availability and delivery timelines
- Review and resolve order exceptions, discrepancies, and customer inquiries
- Maintain accurate data including pricing, forecasts, and order acknowledgements
- Support RMA processing, sample orders, and customer system interactions Requirements for
Customer Service Representative:
- 2+ years of customer service or inside sales experience (B2B or manufacturing environment preferred)
- Experience managing high-volume order entry across multiple channels
- Strong communication skills with the ability to stay composed under pressure
- Detail-oriented with strong organization and follow-through
- Experience working within an ERP system (e.g., SyteLine or similar) preferred
- Exposure to manufacturing, supply chain, or production-driven environments preferred
- Familiarity with EDI, scheduling, and logistics coordination is a plus
Who This Role Fits Best:
- You thrive in a fast-paced, deadline-driven environment
- You enjoy being the go-to problem solver for both customers and internal teams
- You bring a calm, professional approach to urgency and competing priorities
- You take ownership and follow through on commitments
Why This Role Stands Out:
- Immediate opportunity with a stable and growing manufacturer
- Exposure to complex customer operations and supply chain dynamics
- Collaborative, team-oriented environment
- Strong potential for long-term opportunity IND345 Accelerate Professional Talent Solutions has the resources of a large company but the feel and personalized customer service of a small one. And our specialized recruiting services mean you don't just find a job. You find a role that helps you advance your career and achieve your goals
- fast.