Customer Service Representative | Contact Center

Customer Service Representative | Contact Center Green Bay, WI Job Details Full-time 21 hours ago Benefits Health insurance Tuition reimbursement Paid time off 401(k) matching Qualifications Long term care experience Nursing home experience Phone communication Clinic experience Medical scheduling High school diploma or GED Typing Referral coordination Medical terminology Communication skills Entry level Client interaction via phone calls

Full Job Description Job Specifics Location:

2020 S Webster Ave, Green Bay, WI 54301

FTE Status:

0.80 FTE (32 hours/week)

Work Schedule:

Days, Monday - Friday, weekend and holiday rotation Want to learn more: Chat with Brittany A. Chopin at

Job Description:

Performs quality incoming and outbound call processing in Bellin's clinical support call center. Schedules appointments for BMG, BSG and Employer Clinic Patients. Documents caller demographics and other non-medical information into computer software. Maintains confidentiality of both caller information and protected software. Assists callers in navigating Bellin Health System, process physician referral requests, serves as a resource to Bellin Services, and promotes Bellin Health and its partners.

Qualifications:

High school diploma and additional post-secondary classes in medical terminology and health care business preferred. Medical clinic, hospital, or nursing home experience and medical terminology preferred. Excellent customer service, communication, keyboarding, and telephone etiquette skills required. Why Bellin Health? With so many amazing healthcare organizations in this area, why Bellin? Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include:

Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more Preventative care focused medical coverage that includes free visits to: Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits Access to online continuing education for professional and career development Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth. Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future. Bellin Health is an Equal Opportunity Employer.