Customer Service Specialist

Customer Service Specialist Auxiant - 3.4 Madison, WI Job Details 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance Gym membership Life insurance Qualifications Live chat Record keeping Computer operation Phone communication Word processing Databases High school diploma or GED Productivity software 10 key typing 1 year Communication skills Entry level Office experience Client interaction via phone calls Full Job Description https://www.auxiant.com/

Auxiant's Mission Statement and Core Values Mission:

An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values:

Independent Solutions. REAL Results R espect E mpowerment A gility L eadership Be part of a growing and prospering company as a Customer Service Specialist in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

Handle incoming and outgoing phone calls from providers and members. Handle incoming live chats via the website from providers and members. Respond to emails via Auxiant secure email from providers.

Essential Functions:

Answer provider phone, live chat, and secure email questions regarding claim status and benefits Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

Other duties as assigned or appropriate

Education/Qualifications:

Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Previous call center experience preferred Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience.

Full benefits including:

Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more