Contact Center Representative - Marshfield Branch

Who is Simplicity Credit Union? We are today, and we've always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovative branch experience, we're focused on giving people what they need, when they need it. And what you see is not all you get. The Simplicity Team supports our member experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together. Most importantly, we love turning new friends into members of the Simplicity Family and seeing where we can go together! Position Summary The primary function of a Contact Center Representative is to provide exceptional service to members over the phone, text, chat, and email by processing requested financial transactions, resolving problems, and answering questions covering the entire spectrum of the Credit Union's products and services. This position will always project a positive and friendly image for the credit union through interactions with members and co-workers. This position can work out of our Marshfield, Stevens Point, Neillsville, or Neenah branch. Provides remote teller services over the phone, text, chat, and email. Process all transactions with a commitment to accuracy. These services include, but are not limited to, transfers, account and balance inquiries, wire requests, address changes, debit card disputes, travel notifications, online service closures, and loan/credit card payments. Seeking opportunities to enhance the members' experience by offering products and services that would improve the members' financial lives. Outbound sales calls as assigned. Report generation and analysis as well as any needed member follow up procedures. Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive and productive working relationships through the commitment to the company's core values, vision and mission statements. High school education or GED and one to three years of similar or related experience. Effectively understand and articulate information with members. A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure. A high level of accuracy and attention to details. Must be friendly and able to represent the credit union in a professional and positive manner. Able to remain calm and patient in stressful situations. Service-oriented; a team player.

Professionalism/Attitude:

Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities. Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback. Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged. Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.

Compensation:

Starting base pay of $18.63 per hour based on experience , with earning potential of up to $27.95 per hour. The final offer will be based on experience, skills, internal equity, and market data. This position is also eligible for a yearly company performance bonus payout.

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Floating and paid holidays Health insurance Health savings account Life & AD&D insurance, employer paid Long-term disability insurance, employer paid Mental health time off Paid time off (PTO) Profit sharing Short-term disability insurance, employer paid Vision insurance

Schedule:

Day shift Monday to Friday