Customer Service Representative

Customer Service Representative Medford Windows Medford, WI

Close Date:

04/27/2026

Job Type:

Full-Time We train and promote from within Excellent low-cost health benefits Retirement plan with employer-paid contributions Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. Currently, we are seeking a qualified Product Service Team Member to provide effective customer service for our Windows division in Medford, Wisconsin. About the Position Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion Communicate and coordinate service with customers, distributors, service contractors, and sales department Partner with the sales team to meet and exceed customers' expectations of service Assist customers with verbal and written technical guidance Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures Assist with training seminars Work with service contractors to ensure insurance compliance within Sierra Pacific requirements Process paperwork for subcontractors' invoices Issue service contractors' work orders and guidance to resolve warranty field issues Monitor service contractors' performance metrics Monitor in-house metrics for service performance Qualifications 6 months' prior customer service experience preferred Demonstrated window product knowledge Working knowledge of e-Bid and AS400 order systems a plus Excellent verbal and written communication skills Proficient in Microsoft Outlook, Word, and Excel High regard for accuracy Dependable, self-motivated, and organized Why Join Our Team? Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better. We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.