Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative 2
Job
Robert Half
Menomonee Falls, WI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
38
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a contract Customer Service Representative 2 to support order management activities for a fast-paced team in Menomonee Falls, Wisconsin. This role focuses on delivering responsive customer support, maintaining accurate order records, and coordinating with internal partners to keep orders moving efficiently. The ideal candidate brings prior experience in manufacturing-based customer service or order management and is comfortable learning and working across ERP platforms.
Responsibilities:
- Process customer orders with a high degree of accuracy, ensuring all information is complete and properly entered into company systems.
- Review incoming orders for discrepancies and resolve issues involving pricing, documentation, or order details before release.
- Respond to customer questions and concerns related to order status, returns, exchanges, cancellations, and updates in a timely manner.
- Maintain organized records for purchase orders, confirmations, revisions, credits, and other order-related documentation.
- Monitor order activity from entry through fulfillment and provide clear status updates to customers and internal stakeholders.
- Partner with sales, logistics, finance, and production teams to support smooth order flow and effective issue resolution.
- Learn and use ERP tools, including initial training in Syteline followed by Oracle, to manage daily order processing tasks.
- Contribute to a high-service team environment by communicating professionally and taking ownership of assigned work.