Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Robert Half
Middleton, WI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
38
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Customer Service Representative to support a high-tech pharm/biotech environment in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a steady flow of inbound and outbound communication. The role requires a service-focused, detail-oriented individual who can provide accurate information, resolve routine issues, and maintain a positive experience across each interaction.
REMOTE BUT MUST BE IN MADISON, WI AREA TO BE CONSIDERED
Responsibilities:
- Respond to incoming customer calls and messages with clarity and a solutions-oriented approach.
- Place outbound calls as needed to follow up on requests, confirm details, and provide updates on service or order status.
- Enter customer orders and related information into internal systems with a high level of accuracy and attention to detail.
- Address questions, concerns, and basic service issues by gathering information and guiding customers toward timely resolution.
- Maintain clear records of customer interactions, order activity, and follow-up actions to support consistent service delivery.
- Coordinate with internal teams when requests require additional research, escalation, or cross-functional support.
- Manage a high volume of interactions while meeting quality expectations and preserving a positive customer experience.