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Customer Service Representative
Job
Robert Half
Middleton, WI (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support a high-tech pharm/biotech environment in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a steady flow of inbound and outbound communication. The role requires a service-focused, detail-oriented individual who can provide accurate information, resolve routine issues, and maintain a positive experience across each interaction.
REMOTE BUT MUST BE IN MADISON, WI AREA TO BE CONSIDERED
Responsibilities:
- Respond to incoming customer calls and messages with clarity and a solutions-oriented approach.
- Place outbound calls as needed to follow up on requests, confirm details, and provide updates on service or order status.
- Enter customer orders and related information into internal systems with a high level of accuracy and attention to detail.
- Address questions, concerns, and basic service issues by gathering information and guiding customers toward timely resolution.
- Maintain clear records of customer interactions, order activity, and follow-up actions to support consistent service delivery.
- Coordinate with internal teams when requests require additional research, escalation, or cross-functional support.
- Manage a high volume of interactions while meeting quality expectations and preserving a positive customer experience. Requirements
- Previous experience in a customer service or call center role.
- Ability to handle inbound and outbound calls confidently and professionally.
- Background in order entry or processing customer requests in a structured environment.
- Strong verbal communication and active listening skills.
- Good organizational skills with close attention to detail and accuracy.
- Comfort using computer systems to document interactions and manage customer information.
- Must be local to Madison, Wisconsin.