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Customer Service Representative
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Robert Half
Milwaukee, WI (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to join our team in a Long-term Contract position supporting customer service operations within the semiconductor and electric component manufacturing industry. This role is well suited for someone who enjoys responding to customer needs, managing order-related activity, and coordinating with internal teams to keep service levels high. The position will focus on transactional support such as order entry, status updates, and routine issue resolution, with training provided on products, systems, and established processes.
Responsibilities:
- Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and service expectations.
- Partner closely with sales, engineering, and other internal teams to gather information needed to respond accurately to customer requests.
- Resolve customer concerns related to returns, shipment follow-up, credits, adjustments, and complaints in a timely and thorough manner.
- Monitor quotes and open orders to help maintain awareness of timelines, status changes, and customer commitments.
- Stay informed on product updates, account changes, and representative assignments that may affect customer communication or order handling.
- Maintain organized reference materials and contribute ideas that improve workflow efficiency and service consistency.
- Communicate effectively with departments such as quality, planning, shipping, marketing, and product support to address inquiries and application-related questions.
- Provide day-to-day assistance with order entry, inbound customer contact, status requests, and basic issue handling while supporting team workload as needed. Requirements
- 2+ years of customer service experience, preferably in a call center, manufacturing, or order management environment.
- Experience handling order entry, inbound calls, and customer inquiries with accuracy and professionalism.
- Ability to manage multiple tasks in a structured, process-oriented manner while meeting deadlines.
- Strong communication skills with the ability to work effectively across internal teams and with external customers.
- Proven attention to detail when updating records, tracking orders, and responding to customer issues.
- Problem-solving skills and sound judgment when addressing routine service concerns and escalations.
- Comfortable working collaboratively in a team setting and assisting coworkers during high-volume periods.