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Customer Service Representative
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Robert Half
Milwaukee, WI (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support customer-facing operations for a manufacturer in the semi-conductor and electric components industry in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys balancing responsive service with accurate order and quote coordination in a fast-paced environment. The role will focus on day-to-day transactional support, including order entry, status communication, and issue resolution, while working closely with internal teams to deliver a dependable customer experience.
Responsibilities:
- Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and service expectations to provide informed support.
- Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries.
- Manage customer concerns involving returns, shipment follow-up, credits, adjustments, and complaints with urgency and professionalism.
- Enter and update orders accurately while monitoring quote activity and order progress to help maintain timely communication with customers.
- Stay informed on product updates, account changes, and representative assignments so customer interactions remain accurate and current.
- Maintain useful reference materials and contribute ideas that improve service workflows, documentation, and team efficiency.
- Work across departments such as quality, planning, shipping, marketing, and product support to address application questions and service needs.
- Assist with high-volume transactional tasks, including inbound customer communication, outbound follow-up, basic issue handling, and shared team workload support when needed. Requirements
- At least 2 years of experience in customer service, call center support, order entry, or a similar customer-facing role.
- Ability to handle inbound and outbound customer communication clearly, professionally, and with strong follow-through.
- Experience managing order-related activity, status requests, and routine customer issues with a high level of accuracy.
- Strong organizational skills with a structured, process-oriented approach to daily work and changing priorities.
- Effective collaboration skills and the willingness to work as part of a team to meet service expectations.
- Solid problem-solving ability, attention to detail, and time management skills in a deadline-driven environment.
- Comfort learning product information, internal procedures, and customer-specific requirements through provided training.