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Customer Service Representative
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Paul Pappas Insurance Agency
Onalaska, WI (In Person)
$31,200 Salary, Part-Time
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Job Description
Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various customer inquiries effectively. Duties Provide outstanding customer support through various channels including phone, email, and chat. Assist customers with inquiries regarding products and services, resolving issues promptly and accurately. Conduct outbound calling to follow up on customer feedback and promote additional services. Maintain accurate records of customer interactions and transactions using our data entry systems. Utilize Microsoft Office applications to prepare reports and documentation as needed. Demonstrate excellent phone etiquette while engaging with customers to ensure a positive experience. Collaborate with team members to enhance client services and improve overall customer satisfaction. Analyze customer feedback to identify trends and suggest improvements in service delivery. Requirements Proven experience in customer service or client services Strong communication skills in English Proficiency in Microsoft Office Suite and general computer skills for data entry tasks. Ability to handle cash transactions accurately Excellent typing skills with attention to detail for maintaining accurate records. Strong analytical skills to assess customer needs and provide effective solutions. Previous sales experience is a plus, enhancing the ability to promote products effectively. A positive attitude, patience, and the ability to work under pressure while maintaining professionalism. Join us in delivering exceptional service that makes a difference!