Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We:
Are a family business. Are a company that has built itself on, "Creating a Better Way" for our customers to get the job done. Are creating innovative products that are changing how our clients do business. Are strengthened by our core values and living them out as a team. Have a collaborative, goal -oriented business model that schedules "fun" events to build the team. Have a clean, safe work environment. Have a competitive compensation package (wage + benefits).
You:
Desire a clean, family style environment. Have a strong understanding of ERP systems. Have a desire to invest yourself with a good team of people. Have a strong mechanical understanding/background. Have ability to make fun out of challenging work. Are an extremely detailed worker. Enjoy working both independently and within a team. Job Summary We are seeking a dependable, detail-oriented Customer Service and Order Entry Specialist to join our team. This versatile role combines frontline customer support, sales order processing, and light administrative duties. The ideal candidate will have a customer-first mindset, strong organizational skills, and a mechanical inclination that allows them to effectively understand and communicate about our products. This position plays a key role in ensuring customer satisfaction while maintaining accurate records in our ERP system and supporting basic HR administrative needs. Duties and Responsibilities Answer incoming phone calls and customer inquiries in a professional, friendly, and timely manner. Take and process customer orders via phone, email, or other channels. Provide product information, pricing, availability, and technical guidance to customers, leveraging mechanical knowledge to recommend solutions and troubleshoot basic issues. Resolve customer concerns, complaints, or issues efficiently while maintaining positive relationships. Follow up with customers on order status, back orders, or shipping updates. Accurately enter and maintain sales orders, quotes, and related data in the company ERP system. Verify order details, pricing, and customer information to ensure accuracy and minimize errors. Coordinate with internal teams (sales, production, shipping, and accounting) to facilitate smooth order fulfillment. Maintain organized customer and order files, both digital and physical. Assist with filing and organizing HR documents, including employee records, forms, and compliance paperwork. Support basic administrative tasks such as scanning, copying, and maintaining departmental records. Help with other light office duties as needed. Qualifications High school diploma or GED required, Associate's or Bachelor's degree preferred. 1-3 years of customer service or inside sales experience. Mechanical inclination or previous experience in a technical/mechanical field (e.g., automotive, manufacturing, equipment, or industrial products) is strongly preferred . Experience with ERP systems (such as Epicor, SAP, Oracle, Acumatica, or similar) is a plus. Proficient in Microsoft Office Suite (especially Outlook, Word, and Excel). Excellent verbal and written communication skills. Strong attention to detail and elevated level of accuracy in data entry. Ability to multitask, prioritize effectively, and work in a fast-paced environment. Cheerful outlook, collaborator, and commitment to excellent customer service. Preferred Attributes Familiarity with mechanical components, tools, or equipment. Prior experience in manufacturing, distribution, or technical product environments. Basic knowledge of HR filing and record-keeping practices. What We Offer Competitive hourly wage Health, dental, and vision insurance Paid time off and holidays Opportunities for growth within the company Supportive team environment This role is ideal for someone who enjoys direct customer interaction while also thriving on accurate administrative work and has a natural comfort with mechanical concepts. Working conditions This position may require prolonged sitting in a typical office setting.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Cell phone reimbursement Company car Dental insurance Disability insurance Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Paid training Travel reimbursement Vision insurance
Pay:
$21.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
Education:
High school or equivalent (Required)
Experience:
Customer service: 3 years (Required) ERP systems: 1 year (Required)
