Client Services Representative
Wald Wire and Manufacturing Co.
Oshkosh, WI (In Person)
$41,600 Salary, Full-Time
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Job Description
Experience Requirements Previous customer service or administrative experience preferred Manufacturing office or manufacturing administration experience preferred Experience handling phone and email communication professionally Experience working with production documentation or order entry is a plus Familiarity with Microsoft Office required Experience with Sage or manufacturing ERP systems is a plus Education Requirements High school diploma or GED required Additional office, business, or administrative training is a plus Essential Duties and Responsibilities As a Client Services Representative, you'll help support customers, production documentation, and day-to-day office operations. Respond to customer inquiries via phone and email Answer incoming calls and direct messages appropriately Maintain filing systems for purchase orders, invoices, quotes, and packing slips Create and maintain production work ticket documentation Update and adjust production documents as changes occur Assist other administrative team members as needed Help maintain an organized and professional office environment Support communication between customers and internal departments Follow all company procedures and scheduling expectations Qualifications We're looking for someone who is organized, motivated, and comfortable balancing multiple responsibilities throughout the day. Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable working independently and as part of a team Attention to detail and accuracy Professional phone and email communication skills Reliable attendance and strong work ethic Comfortable working in a shared office environment Basic computer proficiency and familiarity with Microsoft Office Location Oshkosh 20th Ave Employment Type Full-Time Benefits Health insurance Dental insurance Vision insurance Life insurance 401(k) Profit sharing Paid time off Stable, team-oriented work environment Opportunities for growth and development Consistent full-time schedule Supportive office and manufacturing team culture Salary 18 - 22 / Hr