Customer Service Representative

Description We are looking for a part-time Customer Service Representative to join our team on a contract basis in Oshkosh, Wisconsin. In this role, you will provide exceptional support to customers while managing various inside sales and administrative tasks. You will play a key part in processing orders, addressing customer inquiries, and ensuring smooth communication across departments.

Responsibilities:

• Process customer requests for quotes and purchase orders promptly and accurately.
• Respond to inquiries regarding order status, pricing, and product information.
• Collaborate with sales representatives and account managers to address customer needs and concerns.
• Ensure all sales orders, shipment documents, and export paperwork comply with company policies and procedures.
• Maintain records of sales activity, customer commitments, and complaints to support the Vice President of Sales & Marketing.
• Coordinate with engineering, manufacturing, shipping, and accounting teams to deliver quality products and services.
• Expedite urgent orders through the system when necessary.
• Use Microsoft Office tools and internal systems to manage data entry, pricing, and inventory tasks.
• Assist in developing and maintaining a consistent customer service process.
• Review and resolve customer complaints in collaboration with relevant departments, escalating major issues when required. Requirements
• Proven experience in customer service, preferably in a call center or similar environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Familiarity with order entry systems and inventory management.
• Strong communication and interpersonal skills for handling inbound and outbound calls.
• Ability to collaborate effectively with cross-functional teams.
• Detail-oriented with strong organizational and problem-solving abilities.
• Knowledge of export documentation processes is a plus.
• Previous experience managing customer complaints and resolving issues is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .