Client Support Specialist- ON CALL AS NEEDED

Client Support Specialist•

ON CALL AS NEEDED

Homeless Assistance Leadership Organization Racine, WI Job Details Part-time $13.75 an hour 1 day ago Benefits Paid holidays Food provided Qualifications Non-profit experience Interpersonal skills High school diploma or GED Crisis management Communication skills

Professionalism Full Job Description Job Title:

Client Support Specialist•

ON CALL AS NEEDED

Report to:

Shelter Operations Director Classification:

Hourly, Non-exempt Holiday Schedule:

Essential

• Work on scheduled holidays, holiday pay in lieu of time off.

Shift:

Monday through Sunday

• 24 hours on call coverage as needed

SUMMARY:

This position is an exciting opportunity for anyone interested in doing as needed work. The position is only on call, no set scheduled hours. Y ou will be paid for any shifts you are able to pick up. The CSS is responsible for the overall well-being of HALO homeless shelter clients, and maintaining an organized, positive shelter environment, screening potential clients, presenting a positive image of HALO to the public and maintaining good condition of the physical plant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the general well-being of HALO shelter residents.
• Maintain a clean, orderly, and safe environment for shelter residents.
• Aid and direct volunteer efforts under the direction of shelter management.
• Recognize potential crisis situations and de-escalate. Call for outside intervention, as necessary.
• Complete Unusual Incident Reports completely, clearly, and objectively according to procedure, and route all to Executive Administrative Assistant.
• Utilize basic Microsoft programming for required reporting and note-keeping, to include shelter census on a daily/nightly basis.
• Attend trainings or meetings as assigned and acquire necessary certifications as needed for shelter operations.
• Screen potential residents who call or arrive in person at HALO, conduct intakes: Ø Check room list for space. Ø Check suspension list for eligibility Ø Complete on intake checklist and initial/sign off
• Complete exit form on residents who leave the facility.
• Responsible for the orderly and cleanliness of the front office, including the door buzzers and only allowing one client in the front office at a time unless there is an emergency.
• Assist clients with individual needs related to forms and general information.
• Answer incoming calls, record caller information, distribute proper telephone messages.
• If applicable, Supervise SER workers in answering calls, taking messages and greeting clients, and public.
• Responsible for maintaining the Room Assignment and Chore board and updating daily for changes when residents come and exit.
• Perform various general duties including retrieving client medications as requested, issuing hygiene and/or cleaning supplies, recording all events of note for subsequent shifts' awareness.
• Conduct shift update with CSS coming on shift to ensure continuity of communication.
• Ensure there is one CSS at the front desk at all times.
• Maintain the daily shelter schedule in a courteous, orderly manner. Ø Responsible for single clients being in dining room areas on time. Ø Ensure clients go to groups and assist outside group leaders. Ø Assists clients with computer/printer operations at resource stations.
• Ensure self-service breakfast is put away entirely and proper cleaning of the kitchen and dining rooms occurs.
• Assist donors with bringing in donations and ensure proper donation documentation is completed and routed to Executive Administrative Assistant.
• Place donated items into proper areas of storage; Ø Label food and place in pantry/fridge/freezer Ø Clothing and bedding into heat treatment Ø Checks or cash into lockbox
• Conduct walkthroughs of physical facility and record any findings needing further attention, including maintenance and building security on Walk-through Checklist, according to procedure.
• Conduct daily room checks of each client room and document on

Room Checklist:

Ø Ensure clients have their belongings in ONE bin. Ø Ensure no food or drink is in rooms Ø Issue write-ups for violations

• Ensure daily chores are completed: Ø Check each chore to ensure it is completed on time Ø Sign off on each chore on the Daily Chore Checklist Ø Responsible for putting away cleaning supplies/chemicals left out Ø Issue write-ups for violations
• Conduct shift update with CSS coming on shift to ensure continuity of communication.
• In absence of the

Kitchen Coordinator:

Ø Heat and serve provided food within standards provided by the Public Health Dept. at designated mealtimes. Ø Ensure kitchen and dining room are cleaned to Public Health Dept. standards

• Keep work areas clean and sanitary, to include areas like conference/meeting areas, break room, and staff bathrooms.
• Other duties as assigned.

Job Type:

Part-time Pay:

$13.75 per hour

Work Location:

In person