Customer Service

HOURLY PAY RATE

$12+

HOURS:

Weekends PURPOSE :

To act as the face of the co-op, creating a welcoming, helpful and inclusive shopping experience. This role supports daily operations while upholding our values of community, sustainability, and excellent service.

DIRECT REPORTS

None

REPORTS TO

Customer Service Lead, Operations Supervisor, Administrative Lead

ROLE RESPONSIBILITIES

Brand Deliver consistent, friendly, and inclusive service aligned with co-op values Stay informed about store products, promotions, and programs to confidently assist shoppers with our products and services Promote a welcoming store environment for all identities and backgrounds Alert Rebuyers/Leads of low stock, quality issues, or customer feedback Operations Operate POS systems accurately and efficiently, including cash handling and troubleshooting basic POS issues Restock shelves, rotate products, and face merchandise to maintain full, clean, and organized displays Receive deliveries, check for accuracy, and safely stock items Monitor and record product temperatures and dates Facilities Maintain cleanliness of front-end and customer areas, including entryways, carts, bathrooms, and back-of-house areas. Follow daily and weekly cleaning checklists to support a safe and sanitary store Identify & report facility maintenance needs promptly to lead or supervisor Uphold food safety and sanitation procedures at all times Cooperation Participate in staff huddles, meetings, trainings and development opportunities Foster a respectful, communicative, and team-oriented work environment Support co-workers across departments as needed to ensure smooth store operations Uphold co-op policies and participate in creating an equitable workplace

ESSENTIAL QUALIFICATIONS

Self-motivated, organized, responsible, flexible Attention to detail and willingness to follow procedures Ability to stay calm and positive when dealing with multi-faceted problems or situations Excellent communication skills Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift Ability to bend and lift loads, not to exceed 50 lbs; push and pull carts weighing up to 100 lbs Repetitive use of hands for grasping, pushing, pulling, and fine manipulation Ability to maintain timely and consistent attendance Willingness to work weekends as needed. Willingness and ability to learn and grow to meet the changing requirements of the job.

Job Types:

Part-time, Full-time Pay:

From $12.00 per hour

Benefits:

Employee discount

Education:

High school or equivalent (Required)

Work Location:

In person