Customer Care Representatives- DIRECT HIRE

Job Description Job #: 205545

Title:

Customer Care Representatives•

DIRECT HIRE

Location:

Stevens Point

Salary Range:

$20/hour

Description:

Customer Care Representatives (Direct Hire!)•On-Site or Hybrid, in Stevens Point, WI•Full-Time, $20/hour Do you pride yourself on providing exceptional customer service? We are seeking Customer Care Representatives for one of our many valued clients in Stevens Point. These positions are primarily over the phone.

Essential Duties and Responsibilities:

Develop and maintain working knowledge of product and customer management system Respond to inquiries from policyholders and agents/brokers via telephone, email, web chat, and mail Assist with and process customer billing as needed Manage correspondence, including research and documentation of resolutions, to ensure timely and accurate responses Actively participate in team meetings to share knowledge, address issues, and improve processes.

Hours:

Monday-Friday 10:30am-7:00pm with 6 weeks of training working 8:00am-4:30pm, Monday-Friday Work location: Hybrid or On-Site options; will work in Stevens Point (Training is fully on-site)

Pay:

$20/hour with a comprehensive benefit package offered by our client

Requirements:

High School Diploma or equivalent Minimum of 2 years business/customer service experience Preferred experience in insurance and inbound call center Computer experience, including proficiency in MS Office Suite applications Strong interpersonal, written and oral communication skills Self-motivated and results-oriented Excellent organizational and attention to detail Ability to work effectively in a team-oriented environment For consideration, please forward your resume to stevenspoint@flexstaff.com or apply on-line at www.flexstaff.com Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. #StevensPoint1