Call Center & Customer Support Opportunites

Overview Great brands reflect culture . T he best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you 're backed by the resources, reach, and career opportunities of a world -class sports com pany . That unle ashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We 're lookin g for great people who want to in fluence culture and the generation that is shaping what's next. Whether you're building strategy, sh aping innovation s , or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve . Come change the game with us. Apply today! We are looking to hire for multiple roles: Customer Care Specialists Payment Specialist Package Investigations Specialist This position is on-site at our contact center in Wausau, WI.

Next training start date:

Monday, July 6th

Training:

You will attend 3 weeks of Customer Care Training.

Scheduling:

Monday through Friday. Hours can vary based on role and can be flexible.

Pay rate:

$16 / hour What our employees say they love most about working here: Their coworkers! Flexibility & work/life balance The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc. Empathizing with and prioritizing customer needs Efficiently entering customer information and conversation notes into the order management system Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers Qualifications Proficient computer navigation skills including ability to multi-task Positive attitude Ability to be polite and professional while speaking with customers Previous customer service experience is helpful but not required #LI-AF1 Benefits 30-50% employee discount Casual dress code - Wear your sneakers to work! Opportunities for advancement Learning and development opportunities Education reimbursement program Employee Resource Groups Recognition and appreciation programs

Qualifications:

Proficient computer navigation skills including ability to multi-task Positive attitude Ability to be polite and professional while speaking with customers Previous customer service experience is helpful but not required #LI-AF1