Customer Service Rep/$17.16 pr hr/1st shift/Full Time

Location:

Kenova, WV Schedule:

Monday-Friday, 8:00 AM-4:30

PM Pay Rate:

$17.16 per hour

Dress Code:

Casual Job Responsibilities:

Handle inbound customer inquiries regarding orders, shipments, inventory, and delivery status Enter, update, and track orders in warehouse or ERP systems Coordinate with warehouse staff to ensure orders are picked, packed, and shipped accurately and on time Resolve issues such as missing items, damaged goods, incorrect shipments, or delivery delays Communicate with carriers such as UPS, FedEx, and freight companies to track shipments or file claims Process returns (RMA requests) and issue credits or replacements as needed Maintain accurate records of shipments, inventory adjustments, and customer interactions Provide order status updates to customers and account managers Assist with billing questions and documentation including packing slips, invoices, and proof of delivery Follow company procedures and maintain a professional work environment May perform other duties as assigned

Job Requirements:

Previous office or customer service experience required Proficiency with Microsoft Office programs Strong typing and data entry skills Excellent communication and organizational skills Ability to multitask in a fast-paced environment Strong attention to detail and problem-solving abilities Reliable transportation required Dependable attendance and strong work ethic