Customer Service Representative I

Locations Morgantown, WV Position Type Full Time Hourly Employee Type Employee Work Model On Site Salary Min $19.00 (experience based) Job Description

EMPLOYEE BENEFITS 11

paid Holidays Paid Sick and Vacation time Pension Fund and 457(b) Savings Plan PPE provided with annual boot allowance Company paid continuing education PEIA Health Insurance - PPB Gold High-Deductible Plan is MUB funded - 0 premiums for employees (including family) and an HSA account funded by MUB to cover the deductible. There are a total of seven plans to choose from. Guardian Dental and Vision coverage Guardian STD, LTD, Life Insurance

DESCRIPTION / RESPONSIBILITIES

Duties include, but are not limited to the following as needed: Receiving incoming telephone calls, routing, and taking messages as applicable Reviewing customer accounts and resolving issues Processing mail Support Customer Service Representatives and Supervisor as directed Processing of walk-in customer account payments

REQUIREMENTS

Possess the ability to work under supervision and work well with others Applicant should be well organized and detailed oriented Personal appearance and communication skills are important due to the level of involvement with the public Demonstrate the ability to consistently interact with the public in a cordial manner Multilingual speaking preferred It is the policy of the Utility Board to provide equal employment opportunity without regard to race, color, religion, sex, national origin, age, disability, or veteran status. All employment decisions are made on the basis of individual merit and objective job qualifications. Basic Qualifications Experience in Billing Experience in balancing a cash drawer Experience handling and transferring incoming calls Experience in face-to-face customer experience Additional Information Salary is based on experience and qualifcations.