Dealer Performance Analyst

Make an impact through data, insights, and strategy Are you someone who enjoys turning data into meaningful insights that drive real business outcomes? As a Dealer Performance Analyst , you'll play a key role in understanding and improving dealer performance and profitability across our network. In this role, you won't just analyze numbers—you'll help answer critical questions like: What's happening in our dealer network? Where are we seeing changes? Why is it happening? And what should we do about it? You'll partner closely with our Dealer Performance Lead and cross-functional teams to deliver insights that influence strategy, pricing, and program decisions across the business. Responsibilities Turn Data into Insight Analyze dealer and account performance across F&I, service, and profit programs Identify trends across individual dealers, dealer groups, and the broader portfolio Translate complex data into clear, actionable insights Understand the "Why" Dig into performance shifts to uncover root causes Identify key drivers like product mix, claims, dealer behavior, and risk Help define early warning indicators and highlight opportunities or concerns before they escalate Model the Future Build scenario analyses to predict the impact of potential changes Partner with stakeholders to evaluate decisions before they're implemented Track results after changes to continuously improve strategies Collaborate Across Teams Work closely with the Dealer Performance Lead to support field conversations Partner with Pricing, Actuarial, Claims, and Reporting teams Help translate dealer insights into inputs for pricing decisions, underwriting, and forecasting What Success Looks Like You provide clear, confident answers to "what, where, and why" Your insights help the business proactively manage risk and drive profitability Your modeling supports smarter decisions before changes are made Your work is trusted and used across multiple teams, from field leaders to finance and pricing partners What You Bring A strong foundation in analytics and financial thinking The ability to connect the dots and uncover drivers behind performance trends Experience with scenario modeling or forecasting Confidence explaining complex insights in a simple, relatable way A collaborative mindset—you enjoy working across teams to solve problems Comfort working with imperfect or evolving data Qualifications Bachelor's degree in Finance, Economics, Business, Data Analytics, or a related field Typically 3-5+ years of experience in analytics, financial analysis, or performance analysis Experience working with data-driven insights, reporting, or business performance tracking Background in vehicle service contract industry, financial services, or insurance is a plus Strong analytical and financial skills Ability to identify drivers and root causes in complex data Experience with scenario analysis or modeling Clear communication skills for non-technical audiences Strong cross-functional collaboration Proficiency in Excel, Tableau, Salesforce (SQL a plus) Why This Role is Exciting You'll directly influence dealer performance and business strategy Your work will shape decisions across pricing, underwriting, and program design You'll partner with a wide range of teams, gaining exposure across the organization You'll move beyond reporting—this role is about insight, impact, and action If you enjoy solving complex problems, telling stories with data, and influencing business outcomes, this role is a great fit for you. Why Join CNA National At CNA National (CNAN), your work makes a difference. Since 1982, we've been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing. Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate—especially in areas like electric vehicle coverage and digital claims technology. Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact. Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers' Choice Awards. We're also proud to be among the few companies recognized by J.D. Power for "Highest Overall Dealer Satisfaction." As part of CNA Financial, you'll benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward-moving organization. Grow your career. Make an impact. Join CNA National.