Dental Office Manager/Treatment Coordinator

Dental Office Manager/Treatment Coordinator Alethea Dental Spa Laguna Woods, CA Job Details Full-time From $25 an hour 19 hours ago Benefits Dental insurance Qualifications Objection handling (sales technique) Patient scheduling systems Medical insurance coverage verification Dental receptionist Dental insurance Clinic experience Healthcare practice operations management Medical claims submission Office management Full Job Description We are an upscale, patient-centric dental practice seeking an experienced, high-energy Front Desk Manager and Treatment Coordinator to join our growing team. This dual-functioning role is the heart of our clinic. You will be the first point of contact for our patients, the leader of our front office operations, and the key strategist in helping patients understand and move forward with their dental care plans. If you are a master organizer, a compassionate communicator, and a closer who thrives on helping patients say "yes" to their health, we want to meet you! What You'll Do (Key Responsibilities)

Treatment Coordination:

Present comprehensive treatment plans to patients clearly and compassionately. Discuss fees, insurance coverage, and flexible payment options (e.g., CareCredit) to maximize case acceptance.

Front Office Leadership:

Oversee daily front desk operations, ensure excellent patient hospitality, manage incoming phone calls, and maintain a seamless check-in/check-out workflow.

Schedule Optimization:

Strategically manage the appointment book to maximize productivity, prevent gaps, and ensure smooth clinical flow for the providers.

Insurance & Billing:

Verify insurance benefits, submit clean claims, track pre-authorizations, and manage patient accounts receivable/copays.

Practice Growth:

Build strong relationships with patients, follow up on pending treatment plans, and help implement marketing and patient retention strategies. What We're Looking For (Requirements)

Experience:

Minimum 2-3 years of experience working in a dental front office (experience with both treatment coordination and front-desk management is highly preferred).

Dental Software Savvy:

Proficiency with modern dental practice management software (e.g., Dentrix, Open Dental, or Eaglesoft).

Communication Skills:

Exceptional verbal and written communication. You must feel confident discussing financial commitments and handling objections gracefully.

Insurance Expertise:

Strong understanding of dental insurance coding, breakdown of benefits, and the claims process.

Attributes:

Highly organized, detail-oriented, autonomous, and passionate about providing a "spa-like" or high-end patient experience. Why You'll Love Working Here (Benefits & Perks) Competitive hourly rate/salary (negotiable based on experience). Performance-based bonuses/incentives for case acceptance. Dental benefits for you and your immediate family. A beautiful, modern working environment with a supportive, collaborative team culture.

Schedule:

Full-time Work Location:

In-person Pay:

From $25.00 per hour

Work Location:

In person