Dental Patient Coordinator

Dental Patient Coordinator Porters Neck - Wilmington, NC 28411 Quick Apply Overview Level Experienced Position Type Full-Time Job Shift Day Education Level Not Specified Travel Percentage None Category Admin - Clerical Quick Apply

POSITION SUMMARY

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

Greeting and assisting patients professionally to ensure a positive front ‑ office experience Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager Other duties and responsibilities as assigned. Qualifications To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. Essential Requirements Ability to reliably arrive in time to support office opening and scheduled business hours Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies Subject to background screening consistent with applicable law and job ‑ related business needs High school diploma or equivalent Customer Service experience Ability to work in a fast ‑ paced environment and manage competing priorities Ability to balance registers accurately Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer and organization skills Communicates clearly and professionally with patients and team members in person and by phone Ability to demonstrate independent thinking as well as a teamwork ‑ oriented approach Dental or medical front desk experience preferred Physical Requirements & ADA Statement This role requires regular standing, walking, bending, reaching, and repetitive use of hands to operate office equipment and computers in a fast‑paced clinical environment. Duties may include handling paperwork, assisting patients at check‑in and check‑out, and lifting, carrying, pushing, or pulling office supplies and materials up to approximately 25 pounds. Share job details to Terms of Use | Privacy Policy | © 2026 Paycom | All Rights Reserved.