Deployment Technician

Deployment Technician at CompassMSP Deployment Technician at CompassMSP in Bloomfield, Connecticut Posted in about 2 hours ago.

Type:

full-time

Job Description:

The Deployment Engineer is responsible for planning, coordinating, and executing the deployment of IT infrastructure and software solutions for our clients. This role requires a blend of technical expertise, project management skills, and customer service acumen to ensure smooth and efficient implementation of technology solutions. This position will work primarily in our TBD Office and requires travel to client sites. We are seeking a project technician/engineer to join our Professional Services team. This role requires an IT background to understand and address technical challenges. The ideal candidate will be adept at executing projects assigned in alignment with our processes and procedures (Compass Way). What does success look like?

Technical Alignment:

Each project we touch is unique. Assure each project is scoped for success before starting.

Operational Effectiveness:

Each project will follow our process and communication standards. When we need to deviate, we escalate. Projects must be executed on time and on budget.

Navigator Engagement:

Individually we are good. Together we are great! We are not a team of individual contributors. The more we work as a team, the more success we collectively earn. Why this job is important?

First Impression:

The Deployment Technician is a face-to-face relationship Technician. You will be working with end users on their workstations, working with our client POC's on placement of hardware and project execution, etc. You must love working with people!

Project Execution:

Our projects are to assist our clients leverage the power of technology to reach their business goals. We must scope, execute, document, and train what we build to assure our clients and Navigators are set up for success.

Circular System:

All our delivery areas feed into one another. No team can succeed unless each area is performing at its best.

Teamwork:

Working with the Professional Services and other teams to execute onsite tasks requires a great deal of finesse with our internal and external clients.

Responsibilities:

Project Planning and Management:

Collaborate with the project coordinators to define deployment requirements, timelines, and deliverables with external communications with the client. Develop detailed deployment plans, including schedules, resource allocation, and risk management with project coordinators. Coordinate with project coordinators to manage multiple deployment projects simultaneously, ensuring timely and within-budget completion.

Technical Implementation:

Install and configuration workstation deployments and OS upgrades. User profile migrations and cloud based (Azure Entra) endpoint migrations. Install and configuration of desktop devices such as printers etc. Install and configuration of small deployments such as UPS battery replacements, desktop UPSs, and small switches. Assisting Tier 1, 2, and 3 teams on endpoint\user migrations related to Azure Intune. Ensure all deployments adhere to company standards, best practices, and client-specific requirements.

Client Communication and Support:

Act as the primary point of contact for clients during deployment projects, providing regular updates and addressing any concerns. Provide training and support to clients on new systems and technologies. Develop and maintain strong client relationships to foster trust and long-term partnerships.

Documentation and Reporting:

Create and maintain comprehensive documentation for all deployment projects (PC Deployment checklist documentation), including configurations, procedures, and troubleshooting guides. Maintaining client images for deployments. Generate post-deployment reports summarizing project outcomes, lessons learned, and recommendations for improvement. Ensure accurate recording of all activities in the company's project management and ticketing systems.

Continuous Improvement:

Stay up to date with the latest industry trends, technologies, and best practices in IT deployment. Identify opportunities for process improvements and contribute to the development of new deployment methodologies and tools. Participate in training and development activities to enhance personal and team capabilities.

Qualifications:

Possess a minimum of 2-5 years of hands-on experience in a similar role, equipped to tackle diverse challenges Preferred certifications: A+, Network +, Windows Desktop Preferred work experience: Managed Service Provider or Consulting environment Preferred systems experience: ConnectWise Manage and Automate Strong critical and analytical problem solving skills Excellent verbal and written communication Exceptional attention to detail and highly organized Comfortable multi-tasking Vibrant and willing to contribute to a fun atmosphere Require a valid driver's license Metrics to hit Project execution to budget Individual utilization target Project CSAT score