Job Description
AV Service Technician Presentation Products, Inc. |San Francisco/ Bay Area | Full-Time, On-Site Love untangling the trickiest AV problems? Want to work on the kind of boardrooms, LED walls, and town-hall spaces that make people say "wow" when they walk in? Then you'll fit right in at PPI. Presentation Products (PPI) is a New York City-based AV Design & Integration firm trusted by corporate and higher-education clients throughout the country. We're hiring an AV Service Technician to join our Service team in the San Francisco, CA area — someone who can own complex technical issues end-to-end, deliver white-glove support, and help mentor the next generation of our service engineers. Why You'll Love Working Here Generous compensation that reflects your expertise and certifications. Paid time off — Because recharging matters.
Comprehensive benefits:
health, dental, and vision insurance; 401(k) with employer match. Career growth:
paid training, certifications, and a clear path to senior and lead engineer roles. State-of-the-art technology and main office facilities in the heart of NYC. Marquee clients:
work with a variety of companies in the Country. A casual, collaborative culture where sleeves-rolled-up problem solvers are celebrated. About the Role As a member of our Client Services team, you'll be the go-to expert when an integrated AV system isn't behaving. You'll diagnose and resolve complex issues across conference rooms, boardrooms, digital signage, LED walls, and town-hall spaces — sometimes in a dedicated "managed services" role embedded with a single client, other times dispatched wherever you're needed most. You'll also help shape the team. Our Service Technicians look to you for mentorship, and our Engineering, Programming, Project Management, and Sales teams rely on your field insight when problems call for a new design or retrofit. Department:
Service Reports to: Service Operations Manager Classification:
Non-Exempt Position Type:
Full-Time Travel:
Occasional travel as needed. Supervises:
No direct reports, but actively mentors and develops within PPI Service Technicians. Salary Range:
$42-$47/hour - eligible for overtime What You'll Do Deliver white-glove AV service and support to clients across a wide range of industries. Own end-to-end troubleshooting and resolution of complex technical issues — diagnostics, DSPs, control processors, touch displays, display and audio connectivity, meeting-quality issues, networks, cabling, break/fix, AV racks, and more. Provide Managed AV Services when needed, which may include 2-5 days a week on-site at a dedicated client, with dispatched calls on other days. Support high-visibility meetings, events, and town halls — operating mixing boards, running scripted video content, coordinating with speakers and presenters, and keeping the run of show on track. Perform preventative maintenance and room checks (remote and on-site) per industry and manufacturer best practices. Decommission, pack, store, and recommission AV systems as client needs evolve. Initiate and follow up on RMAs for defective equipment and replacement products. Partner with PPI engineers, programmers, project managers, and sales to solve issues that call for new design or retrofit work. Deliver organized, ongoing client training that drives adoption and confidence in the technology. Keep service call status current and customer-facing; maintain accurate manuals, drawings, and as-built schematics. Mentor fellow Service Technicians and help raise the bar across the team. Spot and flag new business opportunities aligned with PPI's service offerings. What You Bring Must-haves 3+ years of hands-on AV service and integration experience. Proven expertise in the design, integration, and programming of AV systems. Advanced-level understanding of signal flow, control systems, and IP networking. Experience troubleshooting complex, multi-vendor AV environments. Live event chops:
in-room and conferencing sound reinforcement via mixing board or control system; scripted video switching and content management; on-site coordination with event stakeholders; and a punctual, preemptive, engaged presence when the room is full. Comfort with cloud-based collaboration platforms (Zoom, Microsoft Teams, and similar). Literacy in Windows and macOS environments. Ability to read and update technical drawings and schematics. Strong organization, efficiency, and attention to detail — you sweat the small stuff so the client doesn't have to. Excellent verbal and written communication; a professional, polished presence in front of executive-level clients. Willingness to roll your sleeves up, work independently, and respond to urgent situations outside of traditional business hours when the moment calls for it. Certifications We'd Love to See CTS (AVIXA Certified Technology Specialist). Advanced-level certifications in Crestron, Extron, Biamp, and Q-SYS. Network+ and/or CCNA. Any combination of:
OSHA 30, Biamp Tesira forte, QSC Q-SYS Level 1, Extron Control Professional, AVIXA Networking Technology, Crestron Foundations of Programming, Crestron DM Certified Engineer, CompTIA A+, Biamp VoIP, Crestron Certified Audio. Nice to Have Experience with AV-related programming languages and methodologies. Project management experience. Proficiency with Microsoft Office and familiarity with broader industry practices. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Presentation Products, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pay:
$42.00 - $47.00 per hour Work Location:
In person
