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A/V Lead Technician
Job
GPS Services, Inc.
San Francisco, CA (In Person)
Full-Time
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Job Description
A/V Lead Technician GPS Services, Inc. San Francisco, CA Job Details Full-time 1 hour ago Qualifications Live event AV production projects In-person customer service Zoom Video conferencing software Customer engagement Collaborative technology platforms IP networking Video conferences (communication methods) Video conferencing systems operation Full Job Description About the Role The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. What You'll Do Event and Meeting support Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control) Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech. Experience supporting C-Suite level executives, working comfortably to provide audio/mic support Conferencing & Room Support Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies Troubleshoot and resolve incidents across devices, DSPs, CPU's, cameras, microphones, and displays. Perform fleet-wide room certification and readiness checks. Maintaining Conference Room systems, ensuring Firmware and software currency is updated Frequent Conference room testing and functionality checks Incident Response, Ticketing & Service Management Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).