AV Field Service Tech II

AV Field Service Tech II Savannah, GA Job Details 1 day ago Qualifications Report writing Wireless networking Basic math Equipment installation AV system installation Certified Electronics Technician Equipment troubleshooting Mid-level 3 years Maintenance activity documentation Driver's License Associate's degree in information technology Driving CompTIA Network+ Network switching Trade school IT IP networking Network routing Remote technical support Associate's degree Cabling Information Technology Full Job Description Job purpose The role of the Field Service Technician II (FST-II) is to provide user support, repair and maintenance services for a client's multimedia audio, video, lighting, and control systems equipment. Field Service Technician II is an Intermediate Level position. Duties and responsibilities Perform systems and or component level repair of equipment in an efficient and effective manner; perform remote support and diagnostics of customer owned systems. Perform proper setup, alignment and demonstration of electronic equipment sold and serviced by Stage Front. Perform training of customers on the electronic equipment sold and serviced by Stage Front. Complete service reports, tickets, and other required documentation of work in timely, efficient, and accurate manner. Attend classes, online training, seminars or webinars and other events as directed to improve technical knowledge and troubleshooting skills. Submit per diem, travel and lodging requests and receipts in a timely and accurate manner. Report all accidents in accordance with company policies and procedures. Provide technical support for Sales Staff in sales activities. Assist with the installation of systems when required due to workload or technical expertise. Any other tasks/duties as may be assigned or necessary. Qualifications Candidates for the Field Service Technician I must meet the following minimum qualifications to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position. An associate degree from a college or technical school in electronics technology or information technology; and/or three years related experience and/or training; or equivalent combination of education and experience is required. Certifications preferred for this position include AVIXA Certified Technology Specialist (CTS), COMPTIA

NET+, ISCET

Certified Electronics Technician. The employee must be familiar with computer networking operations including, but not limited to, IP addressing, sub-netting, routing, switching, wireless networks, the TCP/IP and OSI models, Category, and fiber optic infrastructure cabling, etc. This employee must understand electronic theory, and have strong troubleshooting skills, including but not limited to, the ability to isolate defects to configurations, programming, and or physical hardware. Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs and charts. Understanding digital numbering/coding systems including binary, octal, hexadecimal, ASCII, and BCD numbering systems is required. Ability to read, analyze and interpret technical documents, operating and maintenance instructions and procedure manuals. The ability to write routine reports and correspondence is required. Ability to speak effectively before small groups of customers and one-on-one to customers. The ability to solve practical problems and deal with a variety of concrete variables in standardized situations is required. The ability to interpret a variety of instructions furnished in written, oral, diagram, video, web-based or schedule form is required. A Valid Driver's License and clean driving history.