Immersive Experience Technician

EXP•MINECRAFT

VILLAGER RESCUE

Job Title:

Immersive Experience Technician Variable hours, end date September 19, 2026

Schedule:

Variable / availability on weekends and evenings

Compensation:

$24.51 USD / hour Eligible for Illinois Paid Leave for All Workers Act

EXPERIENCE TECHNICIAN

•ROSEMONT•PHI

STUDIO US

Variable schedule; available on weekends & evenings.

JOB OVERVIEW

Under the supervision of the Senior Venue Operations Manager, the Experience Technician is responsible for overseeing and maintaining all technical aspects of the

Minecraft:

Villager Rescue immersive experience. This role ensures that all show systems, including interactive elements, projection, audio, lighting, and gameplay mechanics, operate seamlessly to deliver a consistent and high-quality guest experience. The Experience Technician supports daily operations by troubleshooting technical issues, maintaining equipment, and collaborating closely with the operations team. They also assist in training staff on technical procedures and ensure the environment remains safe, functional, and immersive at all times.

MAIN RESPONSIBILITIES

​​Collaborate with the producers and Senior Venue Operations Manager to consistently deliver a flawless Minecraft Experience presentation Train and learn technical aspects of the experience during the build phase to take over support operations post open Opening and closing of the exhibition from a technical perspective; Monitor and maintain all technical systems during operating hours; Troubleshoot technical issues in real time to ensure minimal disruption to the guest experience; Perform preventative maintenance and repairs on all show elements, including interactive installations, projection systems, audio, and lighting; Coordinate and execute maintenance tasks during non-operational hours; Support and train attendants on basic technical operations and troubleshooting protocols; Supervise the work of the staff globally; replace breaks for exhibition staff as needed; Provide FOH support and replace FOH Lead as needed; Conduct training for experience roles; Complete and review Daily logs and Reports Inform and update the Onsite leadership and ExpMod Team regarding operational matters requiring attention so that necessary support can be provided Assist with installation, calibration, and dismantling of the experience when required; Ensure all scenographic and technical elements remain functional and aligned with experience standards; Complete and submit daily technical logs and reports; Maintain a safe, clean, and organized technical environment; Provide general operational support to the team as needed; Perform other appropriate duties as assigned by management.

SKILLS REQUIRED

Experience with technical systems in live events, immersive experiences, or entertainment environments; Strong troubleshooting skills across audio, video, lighting, and interactive systems; Ability to work under pressure in a fast-paced environment; Ability to stand and move for extended periods of time; Good oral communication skills in English; Demonstrate autonomy, attention to detail, and problem-solving skills; Strong organizational and time management skills; Team-oriented mindset with the ability to support and train others; Comfortable working variable hours, including evenings, weekends, and holidays; Available for training and onboarding period; Organized, punctual, energetic and social.

Preferred Qualifications:

2-5 years of experience in technical environments, events or themed entertainment; Familiarity with interactive technologies, projection systems, and show control systems (an asset); Experience working on audio visual or immersive installations;Interest in video games and interactive storytelling experiences (Minecraft knowledge is an asset). Experience with virtual reality equipment will be considered, as well as the ability to work independently and show initiative. We thank all applicants. However, only those selected for an interview will be contacted.

Pay:

$24.51 per hour

Work Location:

In person