Audiovisual Support Technician

Job Title:

AV TechnicianJob Description We are looking for a skilled AV Technician to provide hands‑on operational support for Audio‑Visual systems across meeting rooms, conference spaces, and office environments. The role focuses on installation, troubleshooting, break‑fix support, and daily AV operations to ensure smooth and uninterrupted user experience. Key Responsibilities Provide L2 support for Audio‑Visual systems in conference rooms, training rooms, and common areas Install, configure, test, and support AV equipment including displays, projectors, microphones, speakers, cameras, and control panels Troubleshoot audio, video, and connectivity issues (no sound, display issues, camera problems, etc.) Support video conferencing platforms (Microsoft Teams Rooms, Zoom Rooms, Webex, etc.) Perform break‑fix , preventive maintenance, and routine health checks of AV systems Handle user support requests during meetings, presentations, and live events Configure and support wired and wireless AV solutions Coordinate with IT, network, and facilities teams for issue resolution Maintain documentation, update tickets, and follow operational procedures Ensure compliance with AV standards, safety, and best practices Required Experience 3-7 years of experience as an AV Technician or AV Support role Hands‑on experience supporting enterprise or corporate AV environments Required SkillsTechnical Skills Audio‑Visual Technology Support Displays, Projectors, Video Walls Microphones, Speakers, DSPs Video Conferencing Systems (Teams, Zoom, Webex) HDMI, VGA, DisplayPort, USB AV Control Systems (Crestron / Extron

• preferred) Basic Networking Knowledge (IP, LAN, VLAN
• preferred) Cabling and AV Rack Equipment Operational & Soft Skills Strong troubleshooting and problem‑solving skills Customer‑focused support mindset Good verbal and written communication skills Ability to work in a fast‑paced support environment Team collaboration and coordination Preferred Qualifications AVIXA certification (CTS / CTS‑I / CTS‑D)
• a plus Experience supporting executive meetings and live events Familiarity with ITSM tools (ServiceNow, etc.

) A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Job Type:

Full-time Pay:

$49,000.00

• $88,000.

00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person