Event Technician, Audio Visual - Hyatt Regency St. Louis at the Arch

Event Technician, Audio Visual

• Hyatt Regency St. Louis at the Arch St. Louis, MO Job Details Part-time | Full-time $14.22
• $18.

49 an hour 1 day ago Benefits Paid holidays Paid time off On-the-job training Referral program Qualifications Customer relationship building Guest relations Customer service Upselling Event audio equipment operation Equipment troubleshooting Client relationship development High school diploma or GED Client invoicing DOT (Department of Transportation) regulations Driver's License Driving Technical troubleshooting support Associate's degree Cabling Order entry Technical Proficiency Entry level Full Job Description Overview Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients. Success Profile Here are some of the top qualities that will help you achieve success in this role: Customer Focus Desire to Learn Drive Results Technical Aptitude Responsiveness Hospitality Other Important Traits Communicator, Team Player, Organized, Enthusiastic, Versatile, Self-starter, Multi-tasker, Efficient, Safety Conscious, Professional The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead. Miguel Technical Lead Purpose, Mission and Core Values Purpose How we strive to impact the world Connecting & Inspire Mission What we do every day Invaluable partner on our customer's journey Values What drives the way we work Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing. Back to Job Navigation (Purpose, Mission and Core Values) Rewards Paid Time Off Vacation Days Paid Holidays Floating Holidays Sick/Personal Days Benefits Rewards/Incentives Premium Recognition Program (CenterStage) Performance Incentive Plans (GEI Bonus) Employee Referral Program Annual Merit Training & Development Classroom/On the Job Training Encore University Career Pathing. Mobility Relocation Global Transfer Opportunities

• Benefits eligibility varies upon position and/or full/part time status.

Back to Job Navigation (Rewards) Responsibilities Job

ID TEMPL041765

Date posted 03/27/2026 Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate's degree is preferred. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths 1 year of customer service or hospitality experience is preferred. 1 year of audio-visual experience or equivalent in an educational environment is preferred. A valid driver's license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Sitting:

2-3

Hours Standing:

4-5

Hours Walking:

4-5

Hours Stooping:

2-3

Hours Crawling:

2-3

Hours Kneeling:

2-3

Hours Bending:

2-3 Hours Reaching (above your head): 2-3

Hours Climbing:

0-1

Hours Grasping:

4-5 Hours Lifting Requirements 0

• 15 lbs:
• Continuously 16
• 50 lbs
• : Frequently 51
• 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0
• 15 lbs
• : Continuously 16
• 50 lbs
• : Frequently 51
• 100 lbs: Occasionally Over 100 lbs:

Never Auditory/Visual Requirements Close Vision:

Continuously Distance Vision:

Continuously Color Vision:

Frequently Peripheral Vision:

Occasionally Depth Perception:

Frequently Hearing:

Continuously Pushing/Pulling Requirements 0

• 15 lbs
• : Continuously 16
• 50 lbs
• : Frequently 51
• 100 lbs
• : Frequently Over 100 lbs:

Occasionally Note:

The physical requirements marked with an asterisk () indicate activities performed without assistance.

• Team members must be able to meet the physical demands above in order to successfully perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-JM1

Hourly Pay Range:

$14.22

• $18.

49 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.