AV / Video Conferencing Support Engineer

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Operations Analyst 3 in Charlotte, NC (Onsite). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration:

18 Months Required Skills & Experience 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD). Experience with Cisco Control Hub and enterprise conferencing environments. Solid hands-on AV and video conferencing troubleshooting skills. Ability to provide white-glove, customer-facing support in a professional environment. Experience supporting enterprise or corporate environments, preferably with exposure to executive-level users. Ability to work onsite full-time and travel between multiple locations as needed. Strong communication skills and ability to work collaboratively within a team. Desired Skills & Experience Experience supporting large-scale conference room technology deployments or migrations. Familiarity with observability and network monitoring tools such as ThousandEyes. Experience supporting hybrid environments involving Cisco and Microsoft Teams-based conferencing solutions. What You Will Be Doing 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting. Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD). Experience with Cisco Control Hub and enterprise conferencing environments. Solid hands-on AV and video conferencing troubleshooting skills. Ability to provide white-glove, customer-facing support in a professional environment. Experience supporting enterprise or corporate environments, preferably with exposure to executive-level users. Ability to work onsite full-time and travel between multiple locations as needed. Strong communication skills and ability to work collaboratively within a team.