Lead Audio Visual Technician

At the JB Duke Hotel, we don't just host meetings

• we create seamless, elevated experiences that leave a lasting impression.

As our Lead Audio Visual Technician , you will play a critical role in delivering flawless execution behind the scenes, ensuring every presentation, meeting, and event runs without a hitch. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment, enjoys problem-solving in real time, and takes pride in delivering exceptional service through technical excellence. What You'll Do Lead the setup, operation, and breakdown of audio-visual equipment for meetings, conferences, and special events Operate and support microphones, sound systems, projectors, video conferencing platforms, and lighting systems Partner closely with Event Managers, Conference Services, and clients to understand event needs and deliver customized AV solutions Conduct pre-event testing to ensure all equipment is fully operational and event-ready Provide real-time, on-site technical support

• troubleshooting quickly and confidently when it matters most Maintain and manage AV equipment inventory, ensuring all assets are in excellent working condition Coordinate repairs, upgrades, and preventative maintenance as needed Stay current on emerging AV technologies and proactively recommend enhancements to elevate the guest experience Train and mentor team members on AV systems and best practices Support the development and continuous improvement of AV standard operating procedures Ensure compliance with all safety standards and operational protocols Deliver exceptional, responsive service to clients and guests—every interaction matters What We're Looking For Previous audio-visual experience in a hotel, conference center, or similar hospitality environment strongly preferred Strong working knowledge of AV systems, including sound, video, lighting, and conferencing platforms Ability to troubleshoot technical issues quickly and effectively under pressure Excellent communication and customer service skills Highly organized with strong attention to detail Ability to lead by example and support a collaborative team environment Flexibility to work evenings, weekends, and holidays based on event schedules Why Join Us?

At JB Duke Hotel, you'll be part of a team that values excellence, collaboration, and creating memorable guest experiences. We take pride in delivering service that goes beyond expectations

• and that starts with our people. We offer a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Short
• and Long-Term Disability Coverage Employer-Paid Life Insurance 401(k) with Company Match (eligible after 6 months) Generous Paid Time Off
• including 8 Paid Holidays Complimentary Employee Meals Free Parking Employee Assistance Program (EAP) Family & Friends Hotel Discounts Opportunities for Growth and Development 3 years of Audio-Visual experience preferred.

Related degree, training or certification is a plus. Firm knowledge of presentation software such as Microsoft PowerPoint and Apple Keynote application. Firm knowledge of Video Conference applications such as Zoom, GoToMeeting, and Microsoft Teams. Audio Visual installation and troubleshooting experience. Lifting up to 50 pounds Developed English skills both written and orally.