TechOps - Specialist

Yorktel is currently seeking a TechOps - Specialist who will play a vital role in supporting our business operations. This individual is responsible for providing timely, efficient, and effective resolution of hardware and software issues, ensuring a seamless experience for our clients and end users.

Roles & Responsibilities:

To perform this job successfully, an individual must be able to perform the following: Provide support to clients via phone, video, and on-site troubleshooting for audio/visual and video conferencing equipment Perform call setups and first-level problem determination using client tools and procedures Troubleshoot commercial AV and video conferencing systems, including but not limited to: Crestron (Flex, AirMedia, DigitalMedia, XiO, Room Scheduling) Cisco (Video Conferencing Appliances, TMS, Webex) Microsoft Teams Rooms Zoom, Google Meet Logitech (Video Systems and Sync) Lenovo ThinkSmart and Manager Biamp (Tesira) Poly (Video Appliances and Lens) Additional AV technologies as needed Manage and maintain videoconferencing and AV environments, ensuring alignment with client standards Track usage statistics, issue logs, and reporting data for AV/VC systems Maintain and update conference room and AV equipment inventory Coordinate AV and videoconferencing support for meetings and events Create and update user documentation and system records Maintain internal databases for AV and VC system documentation Perform basic network adjustments on user equipment Other duties may be assigned Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Leadership & Supervisory Responsibilities:

None Skills & Abilities:

Strong verbal and written communication skills Excellent troubleshooting and problem-solving ability Customer-focused with responsive service mindset Ability to interact professionally with end users and business teams Strong teamwork and relationship-building skills Adaptability to off-hours support and changing priorities Ability to work independently and under pressure Commitment to continuous learning and development Professional appearance in accordance with company dress code

Education & Experience:

Associate or bachelor s degree in a technical field preferred, or equivalent experience Customer service experience required Call center or helpdesk experience preferred Language Skills Ability to read and interpret technical documents and procedures Ability to write reports and correspondence Ability to effectively communicate with customers and internal teams Mathematical Skills Basic math skills including addition, subtraction, multiplication, division, ratios, and percentages Reasoning Ability Ability to follow written and verbal instructions Ability to troubleshoot issues with multiple variables Ability to apply practical and cost-effective solutions Technical Skills Experience with or willingness to learn: Microsoft Office Suite Microsoft Teams, Zoom, Webex Windows 10 PUTTY/Telnet Crestron Toolbox Biamp Tesira Shure and Q-Sys software VPN clients (e.g., Cisco AnyConnect, Pulse, VM Horizon) Remote support tools (TeamViewer, Quick Assist, AnyDesk) Additional AV and collaboration technologies as needed

Additional Requirements:

This role operates in a professional office environment and may include occasional exposure to equipment, mechanical parts, and environmental factors related to AV systems. Standard office equipment is regularly used. May require occasional lifting (up to 50 lbs) Requires extensive sitting, standing and walking Domestic travel at times outside the local work area, possible Valid U.S. driver s license Must be willing to complete background checks and drug tests as required by current or future contracts Possible evening or weekend hours or extended daily hours Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.