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A/V Support Technician
Job
Robert Half
Remote
Full-Time
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Job Description
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance.
Responsibilities:
- Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations.
- Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation.
- Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions.
- Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset.
- Complete service documentation that captures work performed, technical findings, and recommended next steps.
- Support customers covered by ongoing service agreements and recurring maintenance programs.
- Follow established field safety practices and take part in regular safety discussions and compliance activities.
- Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.