AV Sales Specialist

Position Summary:

The AV Sales Specialist is responsible for selling audio-visual and smart home solutions to residential and commercial clients. This includes entertainment systems, whole-home audio, home theaters, smart lighting, networking, surveillance, and automation products. The specialist will educate clients on the latest technologies, conduct in-home consultations, design custom solutions, and coordinate with installers to ensure exceptional customer experience. The ideal candidate is a high-energy sales professional with a passion for technology, strong interpersonal skills, and the ability to build trust and close sales in a consultative environment.

Key Responsibilities:

New Client Acquisition & Development Develop new clients through prospecting custom builders, architects, property managers, real estate agents, existing client base, etc. Maintain CRM documentation for all new client prospecting and follow-up, including meeting or exceeding minimum prospecting KPIs. Sales & Client Consultation Conduct in-home and on-site consultations to assess customer needs and preferences Educate clients on available AV, smart home, and networking solutions Design and propose customized AV systems, including equipment, layout, and pricing Create and present professional proposals with clear scopes of work Lead Management Follow up on leads generated through marketing, showroom visits, and referrals Maintain CRM documentation for sales activity, customer interactions, and follow-up schedules Collaborate with marketing and operations teams to ensure alignment on promotions and offerings Project Coordination Work with the Smart Home or AV installation team to ensure accurate job scope and installation timelines Conduct project walkthroughs with installers and clients when needed Ensure change orders and upgrades are documented and communicated Customer Experience & Relationship Building Serve as the primary point of contact throughout the sales and pre-install process Ensure a seamless transition from sale to install, addressing any concerns or scope clarifications Maintain long-term client relationships to support referrals and repeat business Industry Expertise Stay current with new AV and automation technologies and trends Attend training sessions and vendor demos to stay knowledgeable on products and solutions Assist in updating sales tools, showroom setups, and demo systems 3-6+ years of experience in A V, home automation, or technology sales Strong knowledge of audio-visual systems, smart home technologies, and low-voltage products such as Crestron, Savant, Control4, Lutron, etc. Experience conducting in-home or B2C sales preferred Excellent communication and presentation skills Tech-savvy with the ability to learn and explain systems clearly Valid driver's license with reliable transportation Experience using CRM or sales platforms (e.g., D-Tools, WeQuote) preferred

Key Competencies:

Consultative Sales Skills Product Knowledge (AV, Automation, Networking, Lighting Control) Client Communication & Relationship Management Time Management & Follow-Through Collaboration with

Install & Service Teams Upselling & Revenue Growth Mindset Physical Requirements:

Ability to lift and carry demo equipment (up to 30 lbs) Ability to walk through homes, climb ladders, or access attics/basements during site assessments Regular travel to client homes, office locations, and occasional vendor training events