VTC Engineer

VTC Engineer EMW, Inc. - 5.0 Norfolk, VA Job Details Full-time $65,000 - $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Career development plan Vision insurance 401(k) matching Professional development assistance Referral program Qualifications Fabrication Customer service Equipment installation AV system installation Audio systems System maintenance IT infrastructure Video conferencing software Incident management operations support Network support Audiovisual control systems operation Customer support Equipment maintenance Problem management Telecommunications systems maintenance Video conferences (communication methods) Video conferencing systems operation

Full Job Description Duties & Role:

• Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements;
• Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs;
• Coordinate with customer

SACT CISOPS

to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services;

• Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies;
• Support the Team Lead as the alternate CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR);
• Support

NCIA NDW VTC

Engineers to maintain of

NATO WIDE VTC

Infrastructure systems, support the team as field engineer, whenever required to update or replace obsolete subsystems;

• Function as the NCI Agency point of presence in North America for all VTC and A/V services including the supporting the management of industry contracts;
• Liaise with the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies;
• Perform other duties, including travel to other NATO locations, as may be required.

Requirements Skills, Knowledge & Experience:

• The candidate must have a currently active

NATO SECRET

security clearance

• At least 5 years' relevant experience as a VTC and Audio Visual Technician;
• Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment;
• Experience in the installation, maintenance and repair of Audio/Visual and simultaneous interpretation equipment;
• Experience in a customer service support environment;
• Experience in a problem and incident management.
• Should be able to lift items up to 50 lbs. It is considered highly desirable if you can demonstrate:
• Prior experience of working in an international environment comprising both military and civilian elements;
• Cisco Certified Network Associate (CCNA) Certified;
• Polycom Certified Videoconferencing Engineer (PCVE) Certified;
• Info Comm AV Installation Level 1: System Fabrication;
• NATO HD Video Tele Conferencing Facilitator (VTC HD);
• Working knowledge of Crestron / Extron Control Units.

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person