Job Description
The Department of Revenue is filling a Forms & Records Analyst positions on our Image Capture and Processing (ICAP) team within the Business & Financial Services division in Tumwater, WA. Make a difference, join our team! Please note, this position requires staff to work in the office with some options of remote work available after training. Candidate screening will begin as early as May 27 , 2026 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness . Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. As a valued member of our team, you will provide accurate and time-sensitive processing of documents and other correspondence for multiple divisions across the agency. Your ability to analyze combined with procedural guidance will ensure complex data is correctly applied as well as image quality and document integrity is maintained for future retrieval through the department's ATLAS system. This position requires you to be flexible and adapt to changing priorities; prioritize work assignments for the most efficient use of time and resources; and perform duties repetitive in nature.
Some other duties include:
Prepare, organize and analyze documents and correspondence into batches for imaging. Perform basic troubleshooting for software and hardware errors and work with IT staff to resolve problems. Attend weekly meetings with key stakeholders to ensure process success while identifying process improvement opportunities. Perform instructed processing of documents, independently research category codes and form types for index values associated with correspondence. Perform precise complex data entry (Validation) and entry correction (Rescans) for all program documents and correspondence. Receive, assist, and identify proper information for public records requests. File documents in accordance with record retention laws. Operate computers, multiple high-speed scanners, and copiers. What you need to qualify:
A candidate must be highly proficient in the use of the internet, Microsoft Office Suite including Outlook, Excel, and Access, and Adobe Acrobat. Possess the ability to type 50 words per minute and 10-key by touch at 10,000 keystrokes per hour. The ability to take action to learn and grow: Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve. Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers. Preference may be granted to those that possess: High school graduation or equivalent. Basic accounting and English composition skills. Proficiency in word processing, database use, spreadsheets, and electronic correspondence. Excellent interpersonal skills in dealing with customers and staff at all levels of the organization. Ability to complete work items with a high level of attention to detail and minimal errors. Experience in document identification, preparation, imaging, indexing, and/or other electronic document management. Advanced ability to communicate with supervisors and peers providing information by telephone, in written form, email or in-person. Experience or training with OCR/ICR software, high speed scanners, Enterprise Content Management systems and retrieval of archival documents. Knowledge of electronic records management practices for paper, film and documents including filing, indexing, and archiving using Kofax or other indexing systems. Ability to work under pressure of frequent deadlines and changing priorities in a high-volume utility setting. Ability to maintain and process confidential information appropriately with a high level of discretion and diplomacy. As well as demonstrate the following competencies: Apply new knowledge or skills to improve processes. Customer service skills. Team building attitude. Throughout the hiring process, we will be evaluating candidates on their ability to work under pressure of frequent deadlines and changing priorities in a high-volume utility setting, while utilizing excellent interpersonal skills in dealing with customers and staff at all levels of the organization. To be considered : Complete your online application in detail . Attach a cover letter explaining how you meet the qualifications of this position. • Failure to complete your application or attach required documents may result in disqualification of your application.• To take advantage of Veteran's preference attach your DD-214, member 4 long form, or your NGB-22. Please remember to black out your social security number and date of birth. Questions? Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725. The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months. For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
