Floral Manager

Position Summary The Floral Manager leads the Floral Department to deliver fresh, high-quality arrangements, visually appealing displays, and exceptional customer service. This role is responsible for driving sales, managing inventory, and developing a skilled team while maintaining high standards for creativity, presentation, and freshness. Key Responsibilities Department Operations Oversee daily floral operations including ordering, design, production, and inventory control Ensure product freshness, proper handling, and minimal shrink through effective rotation and care Create attractive, seasonal, and promotional displays to drive impulse sales Maintain full, clean, and visually appealing cases, tables, and displays Customer Experience Deliver outstanding service by assisting customers with floral selections, custom arrangements, and special orders Provide creative recommendations for events, holidays, and occasions Ensure the department maintains a welcoming and visually engaging shopping environment Team Leadership & Development Hire, train, and develop floral associates and designers Provide coaching on floral design techniques, product knowledge, and customer service Create schedules aligned with business needs and seasonal demand Promote teamwork, creativity, and accountability within the department Financial Performance Drive sales through effective merchandising, promotions, and upselling opportunities Manage expenses including inventory, shrink, and labor to meet department goals Monitor key metrics such as sales, margin, and waste reduction Safety & Compliance Ensure proper handling, storage, and care of all floral products Maintain cleanliness and organization in all prep and sales areas Follow company policies and safety standards, including equipment use and chemical handling Qualifications High school diploma or equivalent required Previous floral, retail, or management experience preferred Knowledge of floral design, products, and care techniques Strong leadership, communication, and creative skills Ability to work in a fast-paced, seasonal environment Physical Requirements Frequent standing, bending, and lifting up to 50 lbs Ability to work in refrigerated and backroom environments Use of floral tools and equipment Key Competencies Creativity & Visual Merchandising Leadership & Team Development Customer Focus Product Knowledge & Freshness Operational Execution