Intake Specialist

Intake Specialist BurnettDriskill, Attorneys North Kansas City, MO Job Details Full-time $21 - $23 an hour 15 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Working with individuals with disabilities Intake Phone canvassing Disability determination Patient interaction Full Job Description Our Mission We guide individuals through some of the most challenging chapters of their lives. We help clients navigate complex disability systems, including Social Security, the Railroad Retirement Board, OPM, and ERISA-governed plans. Your Role As the very first point of contact, you will be the voice and heartbeat of our firm. You will spend your day in phone contact with individuals who are facing severe health hardships. Your primary responsibility is to conduct thorough phone interviews to evaluate whether their unique situations align with specific disability eligibility frameworks. What You Will Do Engage in

Heavy Phone Contact :

Spend the majority of your day conducting active, high-volume phone evaluations with potential clients. Listen Between the

Lines :

Create a safe, supportive space over the phone where vulnerable individuals feel truly heard, validated, and respected.

Deconstruct Complex Medical Stories :

Guide conversational interviews to gather medical diagnoses, work histories, and functional limitations.

Analyze Eligibility Criteria :

Cross-reference a caller's lived experience against the precise technical rules of Social Security, Railroad, OPM, and ERISA guidelines. Document with

Precision :

Capture exhaustive, error-free narrative notes and technical data during live conversations to ensure legal accuracy from day one.

Who You Are An Active, Intentional Listener :

You naturally absorb the emotional weight of a caller's story while remaining fully anchored, focused, and professional.

A Dedicated Advocate :

You possess a genuine desire to help individuals in distress feel safe, valued, and understood during stressful moments.

A Master of Nuance :

You notice the smallest inconsistencies or missing puzzle pieces in a story, instinctively asking the right follow-up questions to clarify details.

Methodical and Organized :

You take pride in flawless data entry, recognizing that a misplaced date or a missing medical provider can alter the trajectory of a client's case.

Thick-Skinned and Resilient :

You thrive in a fast-paced environment with non-stop human interaction, maintaining a warm and welcoming demeanor on your 20th phone call of the day. Please submit a cover letter explaining your interest in our firm. We look forward to hearing from you!

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): List 3 characteristics that you possess that will help you do this position and why you think they are important.

Work Location:

In person