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Job Description
Virtual Visual Interpreter•Workplace Accessibility Support TCWGlobal Austin, TX Job Details Contract $35•$39 an hour 15 hours ago Qualifications Disability support services Non-technical user support Confidential information handling Interpretation Working with individuals with disabilities Screen readers Communication accessibility accommodations Coaching In-person customer service Equipment troubleshooting User training (technical support) Technical user customer support Analysis skills Video conferencing software JAWS Remote access software VoiceOver Video conferences (communication methods) NVDA Assistive technologies Disability services Communication skills Entry level Video conferencing systems operation Teaching technology use
Full Job Description Title :
Virtual Visual Interpreter•Workplace Accessibility Support (Contract)
Location :
Austin, TX (Onsite)
Pay Rate :
$35•$39/hr
Duration :
3-month assignment Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal.
Summary:
We are seeking a compassionate and highly articulate Virtual Visual Interpreter to provide real-time workplace support for employees who are blind or have low vision. In this role, you will serve as a trusted accessibility partner, delivering live visual descriptions and navigation assistance through video, screen-sharing, and remote communication tools. This is a highly people-focused role that combines strong communication skills, visual analysis, problem-solving, and a passion for accessibility and inclusion. The ideal candidate is calm under pressure, detail-oriented, adaptable, and committed to helping others navigate workplace environments with confidence and independence.
What You'll Do:
Provide real-time verbal descriptions of visual environments, documents, presentations, screens, printed materials, equipment, and workplace surroundings Translate complex visual information into clear, concise, objective "word pictures" to support employee understanding and decision-making Assist employees with navigation of physical and digital spaces using directional guidance and spatial orientation techniques Read and interpret signage, forms, labels, written materials, and on-screen content Support employees with identifying people, objects, room layouts, and workplace environments Guide users through software navigation, office equipment usage, and basic technology troubleshooting Utilize video conferencing platforms, screen-sharing tools, remote access applications, and assistive technology systems to deliver support Adapt communication style and descriptions to meet individual employee needs and preferences Document session activity, identify accessibility concerns, and contribute recommendations for service improvement Maintain strict confidentiality while supporting employees and handling sensitive information
What You Bring:
Exceptional verbal communication and descriptive storytelling abilities Strong ability to analyze and communicate visual information quickly, accurately, and objectively Excellent active listening skills and ability to anticipate user needs High attention to detail and strong observational skills Strong spatial awareness and ability to provide directional guidance Ability to remain calm, patient, and professional in dynamic or fast-paced situations Strong problem-solving skills and comfort working in ambiguous situations Ability to multitask while processing visual information and maintaining conversation Comfortable learning and utilizing new technologies, platforms, and accessibility tools Strong interpersonal skills with a customer-focused and service-oriented mindset
Bonus Points If You Have:
Experience supporting accessibility, disability services, education, social services, or caregiving programs Familiarity with blind and low-vision communities and accessibility best practices Experience using assistive technologies such as VoiceOver, JAWS, NVDA, or related tools Customer service, coaching, training, retail, or virtual support experience Knowledge of visual arts, geography, design, architecture, or other disciplines that support visual description skills TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Important Candidate Safety Notice This position has been verified and officially approved by TCWGlobal. Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online.
For your protection:
Only trust communication from verified TCWGlobal representatives Ensure a TCWGlobal recruiter is present on all official phone or video interviews TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process Do not share sensitive personal information with unverified individuals or suspicious third parties If you are unsure whether a posting or recruiter is legitimate, we encourage you to verify active opportunities directly through https://www.tcwglobal.com/client-jobs or by contacting TCWGlobal is committed to protecting candidates and maintaining a safe, transparent, and professional hiring experience.
