Resource Room Specialist

$0.00 Per Hour (Will discuss with applicant) Position range in Tom Green County $12.15 - $18.66 Per hour Resource Room Specialist

SERCO INC

Occupation:

Customer Service Representatives

Location:

San Angelo, TX - 76903 Positions available: 1 Job #: 17006566

Source:

WorkInTexas

Posted:

04/24/2026

Updated:

04/27/2026

Expires:

05/24/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent CDL Required Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Public Transit Available Benefits Help for .

DUTIES AND RESPONSIBILITIES

Adheres to the mission of SERCO. Shows interest and concern for all customers, treating them with respect and care. Assists customers in navigating computer-based information sources such as Americas Job Bank, Work in Texas. Assists customers with preparation of resumes and applications. Explains to customer varieties of software programs available for their use. Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits request for in-depth maintenance when required. Installs new software on computers. Operates and monitors use of fax, copier and phone bank. Obtains and maintains occupational and labor market information. Make career/job information available through computer and printed material. Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends. Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports. Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies. Delivers Orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling. Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports. Performs other related duties as assigned.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet. Interact with customers in a positive and productive manner. Ability to organize work requirements. Excellent communications/presentation and writing skills. Bilingual (English/Spanish) preferred.

EDUCATION AND EXPERIENCE

High school graduate or GED certificate. Experience using a variety of computer software programs.

SPECIAL REQUIREMENTS

Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1.

PHYSICAL DEMANDS

While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2.

WORK ENVIRONMENT

Fast paced, demanding physically and mentally, will be in constant communications.

Location:

Laredo, TX