Spanish Interpreter - Casual Part-time

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at www.shencommhealth.com to learn more.

Shenandoah Community Health (SCH) is looking for a casual part-time Spanish to English interpreter for our Special Populations/Migrant department to perform a variety of interpretation, translation and SCH services to assist non-English-speaking patients receiving care within Shenandoah Valley Medical System.

Role & Responsibilities:

Participate as a neutral party in the role as a conduit of information that must flow between SCH staff and the patient.

Ensure that information pertaining to the patients services, hospitalization, (advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.

The patients questions/concerns regarding this information is appropriately addressed.

Provide interpreter services, and convey the exact message as opposed to summarizing information in a way that is subjective. Promote customer satisfaction related to SCH services; notify Supervisor of any issues that may be problematic for patients or SVMS staff.

Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain all confidential matters related to patient care and visitor issues on non-English speaking patients/families/escorts.

Assist patients as needed in the proper completion of registration, and financial forms; answer any questions to ensure patient understands in a clear and effective manner. Assisting patients with Primary Care, Womens Health, Pediatrics, Behavioral Health, Pharmacy, Lactation Consultant, Diabetic Educators and with questions/concerns/clarification/refill requests regarding all these departments.

Perform other related duties incidental to the work described herein.

Qualifications & Education Requirements (add Licensure on pertinent jobs):

High-School Diploma or equivalent, post-secondary education preferred.

Successful completion conversation/translation competency testing in secondary language, and language proficiency test. Fluent in English and Spanish.

Possess good listening and communication skills.

Office skills including word processing, data entry, and record keeping principles.

Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.

Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.

Ability to exhibit a personal commitment to the mission of SCH and to providing a high-quality experience to all. Ability to work with diverse populations from various economical backgrounds and age group.

Ability to work in a fast-paced Health Care environment with a variety of customer service needs.