Job Description
Position Summary:
IMG Academy s Campus Technology Department is seeking an experienced and technically skilled Manager of AV & Physical Infrastructure to lead a dedicated team of AV and infrastructure technicians supporting one of the world s premier sports and education campuses. This is a hands-on leadership role focused on the physical technology layer of campus operations encompassing audiovisual systems, structured cabling, security camera infrastructure, digital signage, and IP video distribution across a large, complex, multi-facility environment. The ideal candidate brings deep expertise in AV systems design and deployment, physical infrastructure build-outs, and security camera platforms, combined with strong team leadership and project management skills. This individual will ensure the reliability, documentation, and continuous improvement of all physical technology infrastructure in direct support of student-athletes, faculty, staff, and campus events. This manager will directly oversee and develop the following team within the Campus Technology Department Position Responsibilities:
Team & Operational Leadership Lead, mentor, and manage a team of AV and infrastructure technicians, fostering a culture of accountability, craftsmanship, and continuous improvement. Establish and monitor SLAs and service metrics for AV support, infrastructure maintenance, and project delivery across campus. Manage workload prioritization, staffing schedules, and on-call rotations to ensure timely response to AV and infrastructure needs. Conduct regular performance reviews, provide coaching and development plans, and identify training opportunities aligned to team and departmental goals. AV Systems Provide technical oversight for AV system design, installation, configuration, and ongoing support across classrooms, conference rooms, athletic venues, and event spaces. Manage the full AV lifecycle:
from needs assessment and design through procurement, installation, commissioning, and end-of-life refresh. Ensure AV systems across campus are properly maintained, documented, and performing to standard, including display systems, audio systems, control systems, and video distribution infrastructure. Serve as the technical escalation point for complex AV issues and support requests across all campus facilities. Evaluate and recommend emerging AV technologies and platforms that align with campus operational needs and long-term strategy. Physical Infrastructure & Cabling Oversee the installation, maintenance, and documentation of campus-wide structured cabling infrastructure, including copper (Cat6/6A), fiber optic (single-mode and multi-mode), and coaxial cable plant. Manage rack builds, patch panel organization, IDF/MDF infrastructure, and cable management standards across all campus facilities. Assist in job walks for new construction, renovation, and infrastructure refresh projects; provide technical input on cabling and physical layer requirements. Ensure all physical infrastructure work meets industry standards (TIA/EIA, BICSI) and internal documentation requirements. Coordinate with Facilities and construction teams on infrastructure projects, ensuring proper pathways, conduit, and space planning for technology systems. Security Camera & Access Infrastructure Oversee security camera infrastructure projects campus-wide, including camera selection, placement planning, installation, and lifecycle management. Manage Milestone VMS platform and related NVR/recording infrastructure, ensuring system uptime, storage health, and integration with campus access control. Coordinate with campus security and operations stakeholders on camera coverage requirements, system expansions, and incident response support. Maintain documentation of all camera assets, locations, configurations, and connectivity within the infrastructure record system. Digital Signage & IP Video Distribution Manage digital signage infrastructure across campus, including content management platforms, display hardware, and network-connected media players. Oversee IP video distribution systems and associated hardware, ensuring reliable delivery of video content to displays across campus facilities and athletic venues. Coordinate with campus stakeholders on content needs, scheduling, and display system requirements for events and day-to-day operations. Project & Vendor Management Lead AV and infrastructure projects from scope definition and budgeting through installation, commissioning, and project closeout. Develop cost estimates and scopes of work for new installations and infrastructure upgrades; present findings to departmental leadership. Manage vendor relationships, procurement, and subcontracting activities, including evaluating in-house vs. outsourced delivery models for AV and infrastructure work. Track and manage project budgets, purchase orders, and financial controls in adherence to campus fiscal policies. Identify and implement process improvements that increase the efficiency, quality, and cost-effectiveness of AV and infrastructure deployments. Documentation & Communication Ensure proper documentation of all physical layer infrastructure including cable plant records, patch panel databases, rack diagrams, camera asset registers, and as-built drawings. Provide regular updates to the Director of Campus Technology on project status, system health, and departmental metrics. Collaborate with cross-functional stakeholders across Athletics, Academics, Facilities, and Operations to align AV and infrastructure solutions with campus program needs. Translate technical findings into clear communications for non-technical stakeholders and campus leadership. Knowledge, Skills and Abilities:
Bachelor's degree or equivalent experience. 7+ years of progressive experience in physical infrastructure, AV systems, or a related technical discipline 3+ years of experience in a people management or team lead role, with demonstrated ability to lead and develop technical staff Strong hands-on knowledge of AV system design, installation, and support across a variety of venue types Solid understanding of structured cabling standards and practices (copper, fiber, coax) Experience with IP camera systems and VMS platforms (Genetec, Milestone, etc) Familiarity with digital signage platforms and IP video distribution systems Proven experience managing technology projects, including budgeting, scheduling, and vendor coordination Strong analytical, troubleshooting, and decision-making skills across interconnected physical systems Excellent written and verbal communication skills Proficiency with Microsoft Office Suite, Teams, and IT service management/ticketing platforms Experience in a large campus, higher education, sports, entertainment, or multi-facility environment BICSI RCDD, CTS, CTS-I, or CTS-D certification, or equivalent industry credentials Experience with Axis camera platforms and IP-based access control integration Proficiency with infrastructure documentation tools (Visio, AutoCAD, or equivalent) Experience with in-house AV and infrastructure build-out as an alternative to external vendor delivery Familiarity with basic IP networking concepts as they relate to AV and camera system connectivity Project Management Professional (PMP) certification or equivalent experience #LI-TR1
