Product Support Specialist

Product Support Specialist VOLUX Lighting Pompano Beach, FL Job Details Full-time $47,964.31 - $57,763.48 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Knowledge management 3D modeling software Microsoft Office 3D modeling for product design Driver's License Lighting control system operation Content management 3D modeling File organization Full Job Description VOLUX Lighting, a division of Dynamic Visual Solutions, is the newest and fastest-growing stage lighting manufacturer delivering innovative, intelligent lighting solutions across entertainment and commercial markets. We're looking for a technically-minded problem solver who's passionate about stage lighting and thrives at the intersection of product knowledge and customer success. About the Role As a Product Support Specialist, you'll be the go-to technical resource for our product line — bridging the gap between our products and the people who use them. From building documentation and managing firmware to troubleshooting alongside customers and collaborating across teams, you'll play a hands-on role in making sure our products perform flawlessly in the field. What You'll Own Develop and maintain all product documentation and assets — User Manuals, Training Materials, CAD Files, 3D Models, DMX Charts, and more. Build and maintain

DMX/GDTF

Personalities across multiple console platforms. Oversee the creation, publishing, and ongoing updates of console and industry database libraries (Capture, Vectorworks, Depence, etc.). Test products for DMX Personality accuracy, file integrity, and firmware compliance. Keep the company service portal stocked with up-to-date Technical Service Bulletins, Troubleshooting Guides, and self-serve resources. Partner with Product Management to surface customer feedback and drive technical improvements. Support pre- and post-sales efforts by working cross-functionally with Sales, Marketing, and Customer Service teams to deliver an exceptional customer experience. How You'll Contribute Beyond the Core Pitch in with the Service and Technical Support teams when the queue gets busy. Team up with Marketing to develop product training content — videos, guides, and more. Lead and participate in training events, including dealer education sessions. Represent VOLUX at tradeshows and company-sponsored events. What You Bring 3-5 years of hands-on stage lighting experience in a technical or related role. Strong proficiency in programming, moving light consoles and lighting fixtures. Solid understanding of DMX, Art-Net, sACN, and RDM protocols. Experience with CAD and 3D modeling software. Ability to create DMX and GDTF profiles from scratch. Comfort with MS Office, PDF creation, and general file management. A knack for juggling multiple priorities without dropping the ball. Valid Driver's License and Passport required. Bonus Points For Hands-on experience with MA Lighting consoles. GDTF file creation experience. Familiarity with photometric measuring equipment. Working Conditions On-site role based out of our offices (up to 5 days/week). Some Travel required (~20%). Must be able to lift up to 50 lbs and stand for extended periods during shows and demos. What We Offer Competitive salary with bonus opportunities Paid Time Off, Holidays, and Sick Days Health, Dental, and Vision coverage for employees and family members.

Pay:

$47,964.31 - $57,763.48 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have familiarity with DMX Lighting Consoles?

Experience:

Stage Lighting:

2 years (Required)

Location:

Pompano Beach, FL 33069 (Preferred)

Work Location:

In person