Director, VIP Sports- VIP Program

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary We're looking for a Director to lead our VIP Program, overseeing the managers responsible for our Executive and Hospitality Host teams. This is a high-impact leadership role with a real voice in shaping how our VIP program operates, scales, and evolves. You'll sit at the intersection of player experience, operations, and strategy — building the systems and standards that allow our hosts to deliver at the highest level of service. It is an opportunity to drive change and shape the future of the program.

DIRECTLY SUPERVISES

: Sports Sales Managers How You Will Create the Extraordinary Lead and develop a team of VIP Host managers, setting clear expectations, KPIs, and SOPs that drive day-to-day execution and long-term growth. Coach managers on performance, development, and training, and build a bench of talent ready to grow with the program. Own the design and oversight of host programs and systems end-to-end. Map process flows, identify friction points, and develop practical solutions that make the operation more efficient, consistent, and scalable. Partner closely with the VIP Experience and Events team on unique events, ticket and asset allocations, and approval workflows — ensuring the right players get the right experiences while maintaining disciplined controls. Synthesize performance data, player insights, and operational metrics into clear, actionable reporting for senior leadership. Translate complexity into the signal executives need to make decisions. Handle sensitive player and business situations with discretion and sound judgment. Serve as an escalation point for the team on delicate issues. Drive project management and organizational rigor across a portfolio of initiatives, keeping multiple workstreams moving on time and on target. Identify business opportunities and best practices while managing expenses to achieve desired profitability goals. Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. What You Will Need Must possess a minimum of three years of successful Management experience, as well as three or more years of successful experience in direct sales, sales management, or business development background in a related field. Strong operational and administrative instincts — systems, not just tasks, and you're energized by designing processes that are effective. Demonstrated ability to synthesize data and present directly to senior leadership with clarity and confidence. Experience handling confidential information, sensitive player situations, and regulatory or audit requirements. Excellent project management and organizational skills; comfortable juggling competing priorities without dropping the ball. Passion for and knowledge of the sports industry and/or sports betting is essential. This role requires someone who understands the space, product and clientele. Knowledge of casino operations and/or traditional casino marketing is a plus, but not required. Excellent interpersonal, communication, problem solving, leadership and analytical skills required. Must be a proactive change agent. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

COMPETENCIES

Sales Excellence:

Leveraging sales techniques to maximize team performance. Passion for

Service:

Internally motivated to graciously serve, delight and build guest loyalty; as well as lead a team to do the same.

Drive:

Harnessing energy and passion to excel.

Customer/Commercial/Market Awareness:

Anticipating and listening to customer needs; looking outside our world.

Influence:

Engaging, leading and motivating a team to succeed.

Professional Excellence:

Applied functional/business knowledge; professionalism, composure, effectiveness.

EDUCATION AND EXPERIENCE

Bachelor's degree in Marketing or Business preferred. Proven ability to effectively collaborate as well as manage and motivate a sales workforce. Strong analytical skills. Ability to develop and communicate guest insight findings and recommendations, creating actionable strategies for sales functions. Ability to work independently and manage multiple initiatives and projects.

ADDITIONAL REQUIREMENTS

Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 40+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The salary range for this position is $120,000.00 - $150,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid Flexible Time Off and paid company holidays. About Us At Caesars Digital, We Don't Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars . This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 83624 Job Category Call Center and Reservations Job Schedule Full time Locations 6385 Rainbow 8th Floor (On-site)